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Group AgentJob LocationsUS-RemoteRequisition ID 2023-30863 # of Openings 1 Category (Portal Searching) Contact Center Position Type (Portal Searching) Employee Full-Time Equal Pay Act Minimum Range 17.00 -20.00OverviewWho we are...Ciox Health merged with Datavant in 2021, creating the nation\'s largest health data ecosystems, powering secure data connectivity on behalf of thousands of providers, payers, health data analytics companies, patient-facing applications, government agencies, research institutions and life science companies. The combined company is focused on improving patient outcomes and reducing costs by removing impediments to the secure exchange of health data. Ciox, a Datavant company will offer the ability to access, exchange, and connect data among the thousands of organizations in its ecosystem for use cases ranging from better clinical care and value-based payments to health analytics and medical research.What we offer...At Ciox Health we offer all employees a place to grow and expand their current skills so that they can not only help build Ciox Health into the greatest health technology company but create a career that you can be proud of. We offer you complete training and long-term career goals. Our environment is what most of our employees are the proudest of and our Architecture Group is comprised of some of the brightest and most talented individuals. Give us just a few moments to explain why we need you and hope you will help us change how the health Industry manages its\' medical records.What we need...This position is responsible for making outbound phone calls and building relationships with assigned medical providers to obtain required medical charts on behalf of our clients. As a grouping agent, they will have the capability to group similar orgs and schedule a Field Technician to go to the site to retrieve the medical charts.Responsibilities* Researching Providers and locations online.* Responsible for grouping and matching sites (Splitting Members and Providers).* Scheduling Field Technicians for required chart review scanning.* Contact assigned medical providers by phone.* Use call scripts to encourage medical providers to send in charts via fax or mail.* Respond to questions or concerns from provider offices.* Follow-up on initial contacts.* Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient\'s records* Log all call transactions into the designated computer software system.* Meet minimum call volume and quality requirements for the position; adhere to daily and weekly call goals as directed* Accurate record keeping and data management.* Maintain an excel spreadsheet of daily work as directed.* Building relationships with Provider Offices to ensure service level agreement are met* The employee must be able to follow Company policies; receive directions from others; work effectively with co-workers in a constructive and positive manner; listen to and objectively consider ideas and suggestions for improvement; keep others informed of work progress, deadlines, or other pertinent issues;... For full info follow application link.Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.