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Customer Service Associate- Provide Courteous, friendly, helpful, and efficient service to external and internal customers on a regular and consistent basis- Expected to be sitting at PC workstation, typing and talking on a telephone headset for extended periods of time- Assist with processing external customers\' calls for service- Gather complete and accurate information as emergency contacts for customers- Receives a high level of contacts with external and internal customers on a frequent and regular basis; the purpose of which is to manage and facilitate requests for elevator/escalator service and all relative and subsequent actions Qualification:- Six (6) months or more, of customer service responsibilities in a Call Center environment and/or face-to-face customer service responsibilities- Bilingual (preferred) - A general knowledge and application of data entry, general typing or PC activities- A consistent ability to practice proper telephone etiquette when dealing with all types of customers- Expected to be skilled at providing excellent customer service and with appropriate etiquette in communications- Typing and data entry- High School Diploma or G.E.D.