Position Purpose:
This Director position leads the Pro Referral service and platform, which connects consumers who are seeking help with their home projects with seasoned local professionals to help them get their jobs done. This leader runs the Pro Referral business - from strategy and positioning, to the ongoing operations, to customer and Pro support functions. Pro Referral is a service that is connected to both the online as well as the store experiences across the country, and given that, this leader works and collaborates with other leaders at The Home Depot who are responsible for those customer experiences to drive maximum utility and value for consumers and Pros alike.
Key Responsibilities:
Partner with others across Home Depot to ensure operational areas are considered in project plans.
Coordinate responsibilities of Operations Managers and Analysts. Support and partner with Operations Strategy Team in developing, staffing, piloting and implementing process improvements within the stores.
Responsible for the overall project work flow and roll-out schedule in regard to operational area.
Measure impact of changes and new projects on operational area.
Remain up-to-date on operational area of expertise to meet requests for improvement and practice continuous process improvement.
Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise.
Use expertise in strategic thinking and process design to drive successful improvements in operational area; work toward quick implementation and quick return on investment.
Evaluate needs of multiple project requests and impact on operational area, aggregate data gathered by Operations Analysts and ensure needs of projects are met.
Selects, develops, and motivates assigned staff.
Direct Manager/Direct Reports:
This position reports to the Senior Director responsible for the Pro Digital businesses within the Pro organization.
Direct and indirect reports typically include 5 professionals and numerous support associates.
Travel Requirements:
- Typically requires overnight travel 10% - 20% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Under regular pressure to meet deadlines, quotas and/or must frequently deal with difficult issues related to people or situations.
Minimum Qualifications:
Preferred Qualifications:
5+ years' experience leading and motivating teams and driving growth in a digital business
Proficient in managing and developing direct reports who lead others
Demonstrated ability to lead both strategic planning and execution
Skilled at building internal consensus and communicating effectively across all levels in a cross-functional environment
Proficient in utilizing deep market and industry knowledge to achieve strategic objectives
Proficient in communicating, building influence and developing relationships with functional and technical leaders across all levels in the organization
Ability to translate technical concepts to a non-technical audience
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Collaborates
Manages Complexity
Plans and Aligns
Communicates Effectively
Drives Results
Demonstrated leadership and management skills
Proven ability to manage positive business partnerships and work collaboratively with cross-functional teams
Possesses process-orientation and analytical skills
Proven ability to communicate, in writing or verbally, to audiences at varied levels
Exceptional relationship building, influencing, communication, and presentation skills
Demonstrated ability to present complex terminology to diverse audiences at various levels (including executive leaders)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.