SUMMARY: Does creating personas and customer journey maps excite you
more than binge watching Netflix? Does the chance to have an impact on
how real people use real software sound better than creating TikTok
videos? If you answered yes to both (or, at least, one) questions, join
us for a summer of building your UX Research & Product Design chops.
Check out the Internships at Emergent Holdings video to learn more. JOB
DESCRIPTION: * Assist with all aspects of participant recruitment for
our user experience research studies including, but not limited to,
sourcing, outreach, screening, & scheduling. * Assist with creating
personas for both our external customers and internal users * Assist
with facilitating evaluative research studies & the creation of
strategic deliverables (such as journey maps, storyboards, competitive
analyses, & personas). * Actively contribute to UX Research processes &
documentation. * Prepares and delivers presentation(s) on assigned
topic(s). * Attends unit, departmental, and corporate meetings as
assigned. * Shows learning and both personal and professional growth
and understanding of responsibilities. * Gains an understanding of how
company and business works. * Shows punctuality, professionalism, and a
positive attitude when completing assignments. * Manages multiple
deadlines. * Completes miscellaneous assignments as assigned. * Uses
company software applications to complete assignments. * Maintains
confidentiality. * Responds to internal and external customer
inquiries. * This position description identifies the responsibilities
and tasks typically associated with the performance of the position.
Other relevant essential functions may be required. EMPLOYMENT
QUALIFICATIONS: * Have status as a sophomore, junior or senior as of
the end of the spring term (or be enrolled in an applicable graduate
program.) * Have status as a rising freshman, at least 18 years-old,
who is enrolled in or has completed a vocational insurance-related
program, with some college credits. * Hold a cumulative grade point
average of 3.0 or better as of the most recent grading period. * Be
able to work full-time during normal business hours for this summer. *
Be available to begin employment between mid-May and mid-June. EDUCATION
OR EQUIVALENT EXPERIENCE: Currently enrolled and active in any
educational degree program that aligns with our various businesses.
EXPERIENCE: With proper education credentials no experience necessary.
Previous work experience preferred. SKILLS/KNOWLEDGE/ABILITIES (SKA)
REQUIRED: * Excellent oral and written communication skills. *
Excellent working knowledge of computers and company standard software;
Internet research experience strongly preferred. * Ability to proofread
documents for spelling, grammar and punctuation. * Ability to perform
necessary mathematical computations. * Ability to comprehend
consequences of various situations and make appropriate individuals
aware of same for decision making. * Ability to exchange information
clearly and concisely and to present ideas, report facts and other
information. * Ability to establish workflows, manage multiple projects
and meet necessary deadlines while maintaining composure during
stressful situations occurring as a result of workloads and/or
deadlines. * Ability to maintain confidentiality. WORKING CONDITIONS:
* Work is performed in an office setting with no unusual hazards. The
qualifications listed above are intended to represent the minimum
education, experience, skills, knowledge and ability levels associated
with performing the duties and responsibilities contained in this job
description. We are an Equal Opportunity Employer. Diversity is valued
and we will not tolerate discrimination or harassment in any form.
Candidates for the position stated above are hired on an \"at will\"
basis. Nothing herein is intended to create a contract.