Job Information

Georgia Employer QUALITY ASSURANCE SPECIALIST in Atlanta, Georgia

Quality Assurance SpecialistCollege Board - Communications & Marketing, Marketing OperationsRemoteAbout the TeamThe Communications and Marketing team is responsible for building and protecting the College Board reputation, overseeing organization\'s communications efforts, and growing the organization\'s three highest priority areas: AP, SAT Suite, and BigFuture, which are designed to increase educational access and opportunity for all students. We are a close knit, dedicated team with a track record of success in promoting the work of the College Board to a variety of audiences, including students, parents, educators, policymakers, the media, member organizations, and staff.About the OpportunityAs the Quality Assurance Specialist, you will be integral in ensuring the quality and accuracy of work across our critical and growing Growth Optimization function. Growth Optimization is responsible for web analytics development, tag management, organic search optimization, technical SEO enablement, A/B testing, internal site search, and additional digital marketing foundational actions that enable marketers across the organization. Quality assurance for this team is critical. As an individual contributor, you will be responsible for validating data collection prior to publishing, fixing errors, and finding opportunities for optimization.In this role, you will:Assess & Monitor (50%) * Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables * Write and review code * Write test scripts * Ensure that standards, privacy policy, and security regulations are observed * Find opportunities to automate QA and make recommendations for process improvement * Develop improved standards for production and design, and create testing protocols for implementation across all service lines * Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirementsDocument & Communicate (50%) * Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers * Foresee challenges and provide solutions that have demonstrable results, working with Growth Optimization and Technology teams to implement your solutions * Develop or update procedures for capture, investigation, and documentation of product complaints * Maintain complaint and nonconformance processing through records and tracking systems, including root-cause analysis, reporting, and corrective actions * Coordinate remediation work with other College Board teamsAbout YouYou have: * 2-4 years experience with Quality Assurance, proficiency with technical skills leading to writing effective testing scripts. * Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team with excellent attention to detail and accuracy * Ability to work effectively with different people in technical and marketing fields * Excellent verbal and written communication skills, including report writing and presenting remotely and in-person to groups of 15 or more * Proficiency with major web analytics tools, experience in Adobe Analytics is preferred * A passion for supporting educational and career opportunities for millions of students * Willingness to travel 2-3 times per year or \< 10% for in-person meetings/gatherings * Deep knowledge of quality assurance terminology, methods, and tools * Superb computer skills, including database management * Excellent analytical, problem-solving, and decision-making skills * Proficiency in best practices for testing, version control, and defect management * Preferred skills and qualifications * Expertise with javascript and the DOMTest harness software experience a plus * Bachelor\'s degree (or equivalent) in a relevant field * Understanding f agile/scrum methodology and how QA functions within itAbout Our Benefits and Compensa