Job Information

Robert Half Helpdesk Support: I (Junior)- in Boston, Massachusetts

Description We are offering a contract employment opportunity for a Help Desk Analyst I in Boston, Massachusetts. This role primarily revolves around providing IT support to employees and contractors, often requiring multi-tasking and efficient issue resolution. The position is fully remote, allowing candidates from anywhere in the US to apply.


• Fielding contacts from employees and contractors regarding IT issues.

• Utilizing team knowledgebase to troubleshoot and resolve reported issues.

• Multi-tasking by simultaneously managing multiple contacts at times.

• Utilizing intermediate knowledge of MS Windows 10/11 Operating System to address technical issues.

• Efficiently managing time to ensure prompt and effective issue resolution.

• Providing deskside support when necessary.

• Applying troubleshooting skills to resolve Windows OS issues.

• Leveraging skills in time management to efficiently resolve issues.

• Using knowledge about operating systems to find solutions.

• Offering service desk support to all end users. Requirements • Proficiency in 'About Time' software

• Demonstrated ability to troubleshoot technical issues

• Experience in deskside support

• Excellent time management skills

• Proven ability to resolve issues efficiently

• Familiarity with various operating systems

• Expertise in Windows OS

• Prior experience in a service desk role Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .