Job Information

State of Massachusetts Information Technology Helpdesk Intern | 2024 Treasury Summer Internship Program in Boston, Massachusetts

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. The Computer Department within theOffice of the State Treasurer and Receiver Generalis looking for a motivated and self-driven Information Technology (IT) Intern to join our team. Under the supervision of IT Helpdesk Manager, the IT Intern will assist our in-house PC & Network Support team in providing technical assistance, maintaining computer systems, and configuring hardware and software used by various departments within Treasury. The successful candidate must be able to troubleshoot and resolve basic technical issues and assist with the implementation of new technologies as needed. Information Technology (IT) Intern Duties and Responsibilities * * Provide technical assistance to all users on hardware and software-related issues. * Install, configure, and troubleshoot computer systems, hardware, and mobile devices. * Monitor service request queue and assist other IT staff in completing those requests. * Follow established procedures to maintain IT hardware inventory for all equipment. * Provide assistance to users with the use of computer systems and software when required. * Perform system maintenance to apply Windows/Firmware updates as needed. * Research, recommend, and document solutions for technical problems. *Information Technology (IT) Intern Requirements and Qualifications * * *Pursuing a degree in the field of Information Technology (Undergraduate) preferred. * Knowledge of basic computer systems and software desired * Knowledge of basic computer network, system security, and antivirus desired. * Knowledge of mobile device configuration (iPhone and iPad) preferred. * Familiarity with hardware and software installation * Excellent problem-solving and troubleshooting skills. * Strong communication and customer service skills * Able to work as part of a team or independently if required. * Able to lift some lightweight equipment (PCs and Laptops) Benefits * *Gain hands-on experience in an IT position for use in resume. * Shadowing and training experiences with knowledgeable IT staff * Opportunity to attend bi-monthly IT team meetings. * Flexible schedule for students *Work Schedule: The internship program will allow you to work Monday through Friday (except for holidays) for a minimum of 15 hours to a maximum of 37.5 hours a work week from June to August over a 10-week timeframe. You must also be able to travel to the Boston or Chelsea Office locations a minimum of 1-2 times a week based on your work schedule. Compensation: The hourly pay for high school interns will be $18/hour ($2,100/intern); for undergraduate interns $20/hour ($2,700/intern); for graduate interns $22/hour ($3,300/intern). *Job: Administrative Services *Organization: Off of State Treas & Rec Genrl *Title: *Information Technology Helpdesk Intern | 2024 Treasury Summer Internship Program Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 23000COF