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Position Title: HELP DESK ANALYST--INFORMATION TECHNOLOGY
Requisition Number: HELPD002795
Location: Bowling Green, KY 42101, USA
Job Category: Administration
Position Type: Full-Time
description:
- Answer and manage the Help Desk line, providing timely and professional responses to end-user inquiries. |
- Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems. |
| -Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management. |
| -Collaborate with healthcare professionals to ensure optimal utilization of clinical software. |
| -Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues. |
- Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support. |
| - Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues. |
- Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows. - Provide proactive support and guidance to healthcare staff to enhance their use of IT tools. |
- Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications. - Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience. |
-As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings. -Other duties as assigned/necessary. |
2+ years work experience in Help Desk environment highly preferred.
Troubleshooting Windows OS
MS Office support
Networking support
Printer support, local and network
VoIP phone support
Excellent interpersonal & communication skills (oral and written) with high focus on customer service
Must have ability to multi-task and prioritize in a very busy environment.
This position will involve an on-call rotation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)