Job Information

Kyndryl, Inc. Associate Customer Service in Brno, Czech Republic

Your Role and Responsibilities

  • Advise and guide the client regarding the use of a broad range of products, offerings, and services.

  • Following a standard call flow and problem handing processes (scripted or not scripted), verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.

  • Using technical resources and tools, support the client by answering questions and responding to client requirements.

  • Utilize the product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.

  • Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.


  • As a Kyndryl employee, you will be entitled to the following benefits:

  • 5 weeks of paid vacation

  • Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position

  • Strong career opportunities

  • Above standard Medical Care

  • Subsidized price of Multisport card

  • Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics

  • Preferential mobile tariffs

  • Global Travel and Group Life Insurance

  • Contribution to the Pension Fund

  • Employee Assistance Program (24/7 helpline)

  • Wellbeing program

  • Parental bonding program (28 days of paid leave to spend with a newborn)

Required Technical and Professional Expertise

  • Language: English + one of the following languages: FR, HU, DE, NL, IT, SP, PT, SP+PT, TR, AR.

  • Customer service oriented. Verbal and written communication skills.

  • Ability to analyze information and solve problems.

  • Ability to deal with customer queries and issues in a timely manner.

  • Great listening skills and passion to help others.

  • Basic technical understanding.

  • English: fluent; second language: fluent.

Preferred Technical and Professional Experience

  • Basic computer experience with Windows, Mac, or Linux operating systems.

Required Education High School Diploma/GED

Preferred Education Bachelor's Degree

Country/Region Czech Republic

State / Province BRNO-MĚSTO

City / Township / Village Brno

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Customer Service Representative

Employment Type Full-Time

Contract type Regular

Position Type Professional

Travel Required No Travel

Company (Y018) Kyndryl Client Center, s.r.o.

Is this role a commissionable/sales incentive based position? No

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.