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Your Role and Responsibilities
Advise and guide the client regarding the use of a broad range of products, offerings, and services.
Following a standard call flow and problem handing processes (scripted or not scripted), verify entitlement, perform problem determination, resolve, and close the problem, or route the incident record to the appropriate level of support.
Using technical resources and tools, support the client by answering questions and responding to client requirements.
Utilize the product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.
Guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.
Benefits
As a Kyndryl employee, you will be entitled to the following benefits:
5 weeks of paid vacation
Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
Strong career opportunities
Above standard Medical Care
Subsidized price of Multisport card
Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
Preferential mobile tariffs
Global Travel and Group Life Insurance
Contribution to the Pension Fund
Employee Assistance Program (24/7 helpline)
Wellbeing program
Parental bonding program (28 days of paid leave to spend with a newborn)
Required Technical and Professional Expertise
Language: English + one of the following languages: FR, HU, DE, NL, IT, SP, PT, SP+PT, TR, AR.
Customer service oriented. Verbal and written communication skills.
Ability to analyze information and solve problems.
Ability to deal with customer queries and issues in a timely manner.
Great listening skills and passion to help others.
Basic technical understanding.
English: fluent; second language: fluent.
Preferred Technical and Professional Experience
Required Education High School Diploma/GED
Preferred Education Bachelor's Degree
Country/Region Czech Republic
State / Province BRNO-MĚSTO
City / Township / Village Brno
Being You @ Kyndryl
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
Other things to know
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Customer Service Representative
Employment Type Full-Time
Contract type Regular
Position Type Professional
Travel Required No Travel
Company (Y018) Kyndryl Client Center, s.r.o.
Is this role a commissionable/sales incentive based position? No
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.