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Who we are
At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth — formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.
Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.
Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.
Are you a natural fit for the new world of Rocky?
The position
The Hospitality Growth Manager is responsible for growing the brand footprint across Canada in key markets, specifically Alberta, Ontario and British Columbia, through the hospitality portfolio. This includes hotels, specialty accommodations, restaurants, spas, and vendor accounts. This position focuses on business development through identifying and nurturing partnerships that align with Rocky values, ethos and growth strategy. Passionate about delivering exceptional customer experiences, the Hospitality Growth Manager has strength in building relationships, connecting with partners, and sharing our products with them. Helping and supporting partners isn’t just part of the job—it’s a genuine passion.
This is a permanent full-time position working Monday through Friday in a hybrid capacity, requiring a minimum of three days per week onsite at our workshop in Canmore, Alberta.
What you'll be doing
Hospitality Partner Growth
Meet or exceed budget targets by driving revenue growth through proactive customer portfolio development
Identify opportunities for growth within the current portfolio
Arrange meetings (both in-person and virtual) with potential new partners
Analyze sales data and performance metrics to identify opportunities for growth
Keep informed of market trends and competitor activities to inspire strategies and inform business decisions
Hospitality Partner Relationships
Establish strong relationships with hospitality partners, understand their needs, and act as the main point of contact
Proactively manage and nurture relationships with all partners, identifying opportunities through regularly monitoring of all account activity
Negotiate and establish pricing with new and existing partners
Educate partners on products, features, benefits, and provide training assets
Schedule regular on-site visits to partner locations to ensure alignment with brand standards and guidelines
Resolve any issues or concerns raised by partners in a timely and professional manner to maintain strong and positive relationships
Hospitality Partner Administration
Support the Strategic Partnerships Coordinator in maintaining up-to-date records of the hospitality portfolio and update information as needed to ensure accuracy
Process orders, ensuring accuracy in pricing, quantities and delivery dates
Monitor inventory levels, ensuring products are properly stocked and available to meet partner demand
Does this sound like you?
Minimum 5 years' experience in B2B sales, account management, or business development in hospitality sales required
Bachelor's degree in Business Administration or Marketing
Valid driver's license and ability to travel locally and nationally is required to visit partners
Demonstrated success in negotiations, effectively engaging partners to drive meaningful business outcomes
Proven experience in analyzing data and tracking performance metrics to drive business decisions
Knowledge of the hospitality industry and trends is required
Strong communication skills with the ability to manage relationships, ensuring long-term satisfaction and retention
Proven ability to build trust, resolve conflicts, and navigate high-pressure situations with professionalism and confidence
Proficiency in Microsoft Office, including Outlook, Teams, Work and Excel, and other systems as required
Experience with productivity tools is an asset (Asana, Dropbox, WeTransfer)
Enterprise Resource Planning (ERP) experience with NetSuite is an asset
Customer Relationship Management (CRM) experience with HubSpot is an asset
What's in it for you?
Significant product discounts and quarterly allowances
Subsidized group medical and dental benefits for you and your family
Share in Rocky’s success - The Great Game profit sharing program
Generous paid annual vacation and personal days
Healthy lifestyle support through an annual allowance
Access to a dedicated Rocky coach to help you optimize your potential
The opportunity to participate in Culture Club organized activities
Application
We are accepting applications for the Hospitality Growth Manager position until a suitable candidate is found.
Eligibility: Candidates must be legally authorized to work in Canada.
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