Job Information

TAD PGS, Inc. Customer Service Representative in Centennial, Colorado

We have an outstanding career opportunity for aCustomer Service Representative to join a leading Company located in theCentennial, COsurrounding area.

Salary: $66,560 - $72.800

Job Responsibilities:

  • Exudes a consistently positive company image in all interactions.

  • Delivers professional and amicable communication with customers.

  • Actively listens to customer needs, swiftly determining appropriate solutions.

  • Quickly and effectively resolves customer issues like shipping or invoicing problems.

  • Maintains accurate customer profiles and efficiently handles claim forms.

  • Channels customer queries about products or services to the relevant contact.

  • Provides prompt and precise responses to incoming customer requests.

  • Processes customer orders, changes, and returns adhering to departmental protocols.

  • Offers timely feedback on service failures or customer concerns.

  • Collaborates with Sales & Marketing to enhance customer satisfaction.

  • Supports Customer Satisfaction Surveys to improve service quality.

  • Updates pricing promptly upon request.

  • Ensures daily accuracy of order intake and backlog.

  • Flexibly fulfills other assigned duties.

  • Other duties as assigned.

    Basic Hiring Criteria:

  • High School Diploma or Equivalent.

  • Minimum of 8 years of experience in customer service.

  • Engineering or Order Manufacturing experience preferred.

  • Bilingual in English and Spanish required .

  • Must be proficient with computers.

  • Proficient in Office suites. Word, Excel, Outlook.

  • Dependable and self-motivated.

  • Able to work with a diverse group of people.

  • Strong team player; friendly and patient.

    Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/orhttps://pdsdefense.com/candidate-privacy/