Job Information

Concentrix Solutions Architect in Charleston, West Virginia

Job Title:

Solutions Architect

Job Description

Your Journey at Concentrix Starts Here:

At Concentrix, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.

We cannot achieve this vision without you!

If you have an interest in improving performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.

  • Are you ready to reimagine the world?

  • Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?

  • Are you bold in your decisions, and do you have contrarian views on how to run a business?

Concentrix provides eligible employees with an opportunity to enroll in different benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We are looking for an experienced Solutions Architect to lead quality, efficiency and customer satisfaction by leading customer conversations and assisting customers with designing, building, and implementing solutions that leverage Smartsheet, the Smartsheet API and integrations between Smartsheet and other products.


  • Build custom solutions using the API.

  • Lead consulting engagements that require custom development with customers

  • Collaborate with client partners to define requirements, deliverables, and set and manage expectations.

  • Translate requirements into well architected solutions that best use the Smartsheet platform, our partners, and our API.

  • Participate in technical design sessions; architect and document technical solutions aligned with client goals; identify gaps between client's current and desired end states.

  • Provide oversight and governance of Smartsheet projects.

  • Expand upon the Smartsheet solution portfolio, demonstrating best practices in design for use cases across variety of industries and departments.

  • Determine solution feasibility and costing to support our Sales team for new engagements.

  • Review and validate solution designs produced by other Services team members.

  • Manage the technical delivery of custom development, integrations, and data migration elements. of a Smartsheet implementation.


  • 3+ years hands-on working experience in the configuration, customization, and implementation of SaaS applications

  • Experience working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements.

  • Understanding of systems architecture and ability to design scalable performance-driven solutions.

  • Knowledge of data integration tools and experience integrating SAAS applications with different business systems (ETL, CRM, business analytics, reporting)

  • Knowledge of object-oriented analysis and design and database design

  • Development experience (.NET, java, JavaScript, python, or NodeJS).

  • Familiarity with platform authentication patterns (SAML, SSO, OAuth)

  • Experience with release management, code versioning best practices, and deployment.

  • Bachelor's degree in MIS, CIS, CS or equivalent combination of relevant work experience and education.

This will be Remote role, based anywhere in the US.



USA, WA, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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If you wish to review the Affirmative Action Plan, please click here ( .