Job Information

The University of Chicago Zone Manager, North - JR25141-3800 in Chicago, Illinois

This job was posted by : For more information, please see: Department

Facilities Operations Management

About the Department

Facilities Services supports the mission of the University of Chicago through efforts to maintain and enhance the University campus and environment and provide superior client service to our community including faculty, students, staff, neighbors and visitors.

Job Summary

The Zone Manager is responsible for all maintenance activities in an assigned zone and serves as the client\'s main point of contact for strategic and daily facilities maintenance and operations.

Reporting to the AVP of Operations in Facilities Services (FS), the Zone Manager (ZM) performs highly skilled duties focused on the direct delivery of planned and preventative maintenance and technician equipment training, strategies, and initiatives. The ZM coordinates and advocates for facility needs related to assigned buildings including, but not limited to, preventative maintenance, capital renewal, security, health and safety, energy efficiency, and equipment maintenance. The ZM ensures environmental sustainability initiatives are integrated into all FS Operations and is integral in ensuring client service and other FS management support functions are met within the assigned zone. The ZM must have extensive experience in centralized building control systems (BAS) and the maintenance of HVAC, electrical, plumbing and other building systems for research laboratories, office space, and classroom space in multiple buildings. The ZM meets regularly with clients and is responsible for ensuring that the Operations unit is meeting or exceeding client expectations. The position will be accountable for minimizing impact on University faculty, students and staff by establishing productivity, service delivery and quality standards and creating a culture of pride, stewardship and surpassing expectations.

The ZM directly supervises 20+ maintenance personnel for assigned buildings. The ZM coordinates with the Work Control Unit, assists in the development of the 90-day preventative maintenance work plans, and supervises Steam Water Attack Team (SWAT) to implement the 90-day plans. The ZM conducts and coordinates staff and supervisory training, as needed. The ZM provides support to FS Capital Project Delivery and coordinates and directs FS Operations contractors performing work in assigned buildings to ensure the delivery of all facilities-related services. In collaboration with the leadership team, supports the creation and maintenance of strong working relationships with customers, peer service providers, external consultants and contractors.

The ZM assists other managers, supervisors, and FS leadership, as needed, and adheres to all safety practices and procedures.



Directly supervise a work team providing maintenance and operations services to the assigned buildings ensuring timely delivery of facilities services requested by clients.

Provides ongoing identification, research, design and implementation of control strategies for campus building HVAC systems to optimize energy and operational efficiencies.

Assign and monitor work in progress and completed for quality and timeliness utilizing process based KPIs established and tracked in CMMS.

Identifies maintenance needs and promotes a strong customer service orientation by establishing a performance culture resulting in strong communication and coordination among shops and other parts of FS. Prioritizes work to be performed, balancing immediate needs with preventative maintenance.

In coordination with the AVP of Operations, assist in hiring and provide performance reviews and associated training plans based on annual skills assessment for staff.

Continually evaluate and eview all operating processes for their effectiveness and efficiencies providing recommendations to the AVP of Operations for continual improvement.

Work with AVP of Operations to develop long and short-range plans for development, maintenance, and expansion to support strategic mission of Facilities Services.

Participates in setting and executing FS priorities and resource allocations to maximize client satisfaction. Ensures that internal and external customers are educated about the maintenance process and represents maintenance on applicable committees.

Monitor and enforce uniform, attendance, and employee conduct policies in a consistent manner. Evaluate staff for work completion, productivity, and client service.

Understand and manage staff per appropriate union contracts and administer awards and recognition program based on established KPIs.

Manage staff time in appropriate UChicago system to ensure all hours worked are accurately reported in CMMS.

Serve as main point of contact for all facilities related work in assigned zone. Coordinate and advocate for facility related needs within assigned zone.

Promote client service in conjunction with other University departments.

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