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Core Services Supervisor
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Core Services Supervisor
Salary
$67,850.00 - $101,870.00 Annually
Location
Colorado Springs, CO
Job Type
Full-Time
Job Number
2500143
Department
Department of Human Services
Division
Children, Youth & Family Svcs
Opening Date
03/13/2025
Closing Date
3/19/2025 11:59 PM Mountain
FLSA
Exempt
Description
Benefits
Questions
Need more information on completing a job application? See the EPC Application process here (https://admin.elpasoco.com/human-resources/#ApplicationProcess) .
Job Summary
Are you passionate about supporting families? Do you want to be part of and lead an impactful team? Do you have good customer service and organizational skills? Are you a critical thinker? As the Core Services Supervisor you will play an integral role in ensuring families receive services. In this position you will be responsible for supervising a team of four Core Services Navigators and two support staff. The Core Services Team is responsible for staffing/sending referrals for services, attending meetings, processing Flex Funds Requests and Core Services Provider billing. You will work closely with another Core Services supervisor and help support a Core Services Provider Network of approximately 80 community providers.
Hiring Range: $75,000.00 - $82,000.00 annually
Anticipated Hiring Rate:$78,929.76 annually
This is a child protection position. Child protection includes engaging families. It is reasonable to anticipate the need for flexibility in work hours periodically to accommodate client schedules. The average workday hours are Monday-Friday 8:00am -5:00pm. Schedule subject to change. Hybrid schedule available upon successful completion of probationary period; subject to change
Please be advised that this position may close without advanced notice, should we receive a sufficient number of qualified applications.
Supervises daily operations of the Core Services program within the Children, Youth, and Family Services Division of the El Paso County Department of Human Services (DHS) mission to preserve and rehabilitate families while protecting children. Oversees coordination of services to provide clinical planning, monitoring, and recommendations for the Core Services Program. Coordinates with the Practice Unit and is responsible for primary decision-making of child protection practices as needed.
Essential Duties/Responsibilities
Supervises daily operations required to provide clinical planning, monitoring, and recommendations for the Core Services program.
Supervises assigned staff within the Support & Services Unit, including conducting unit meetings, ensuring work is performed in a timely and accurate manner, and assigning duties as appropriate. Conducts performance evaluations and motivates employees to achieve peak productivity and performance; participates in the hiring and disciplinary processes.
Serves as liaison and point of contact for Core Service Providers.
Provides consultation and interpretation to DHS personnel and partners regarding service navigation, utilization of Core services/programs, and Medicaid guidelines.
Ensures that Medicaid is billed for Medicaid eligible individuals prior to utilizing Core Services.
Evaluates program outcomes and provides various reports and recommendations to management.
Oversees the service review schedule to ensure timely reauthorizations and quality/appropriateness of Core services.
Assists Caseworkers with Core Services planning by determining appropriate services for families.
Provides support and direction in addressing complex client issues or concerns.
Monitors and ensures payments to Core Service Providers are processed timely and accurately; responsible for the accuracy and integrity of data entered into the required state database and alternative tracking systems.
Develops training for CYFS staff associated with behavioral health services and accessibility.
Participates in Family Engagement Meetings, Core Meetings, and Division Meetings.
Performs other duties as required.
Supervision Exercised:This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed. A first-line or second-line supervisor typically performs these tasks.
Supervision Received:Receives administrative supervision. This classification typically performs job duties and resolves conflict according to their own judgment and initiatives, requesting supervisory assistance only when necessary. Special projects are managed with little oversight, and assignments may be reviewed upon completion. Performance reviewed periodically.
Qualifications
Knowledge, Skills & Abilities
Working knowledge of casework practices, procedures, and protocol; working knowledge of child safety and family engagement.
Working knowledge of Department of Human Services programs and protocol.
Skill in demonstrating a cooperative, professional attitude to cultivate relationships both within and outside the organization.
Demonstrated strong analytic and critical thinking skills.
Ability to communicate and work effectively with co-workers, clients, other agencies, the courts, and the public. Ability to provide excellent customer service.
Ability to efficiently plan, schedule, and organize.
Ability to assess situations and make prudent and appropriate decisions. Ability to apply conflict resolution and problem-solving skills.
Ability to respond in a flexible manner and reprioritize work as situations change.
Ability to demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
Ability to accurately and efficiently complete paperwork, reports, and documentation timely.
Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
Maintain regular and punctual attendance.
Required Education & Experience
Bachelor’s degree or higher from a higher education institution with course work related to the job responsibilities of child welfare social caseworker as stated in Volume 7. Course work examples can include and are not limited to, the development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques.
Three years of professional, internship, or volunteer work experience in a human service-related agency.
Master’s degree or higher in a social work or human behavioral sciences field; and Two years of professional, internship, or volunteer work experience in a human services related agency may substitute for the required experience.
Preferred Education & Experience
Master’s degree in a human behavioral science field or a Master of Social Work degree.
One year of supervisory or demonstrated leadership experience.
Clinical case management or related experience.
Licenses/Certificates
Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.
Must obtain and maintain necessary certifications as applicable to position.
Must possess and maintain Colorado State Child Welfare Supervisor Certification or the ability to successfully complete and pass the initial examination within ninety days of enrollment.
Professional clinical therapeutic license, such as LCSW or LPC preferred.
Pre-Employment Requirements
Work Conditions
Duties are primarily performed in an office environment with some travel for home visits, development of community resources, community events, and meetings. This position may require occasional lifting, such as files, supplies, children, and car seats. Hybrid remote work environment dependent upon Department discretion and business needs. May be exposed to hostile family situations/individuals and unsanitary and hazardous conditions. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require a 24/7 on-call and after-hours rotational schedule; some evening or weekend work may be required. Local and non-local travel, including possible out-of-state travel, may be required.
The classification specification above is intended to represent only the key areas of responsibilities and minimum qualifications; specific job assignments, duties, education, experience, licenses/certifications, and environmental conditions will vary depending on the needs of the department/office and the particular assignment. Changes to this document may only be made by a member of the Human Resources Department.
VISION
El Paso County will be a trusted regional leader known for excellence in county service delivery.
PURPOSE
We provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.
El Paso County is an E-Verify and Equal Opportunity Employer.
El Paso County adheres to Federal drug screening guidelines and requires a pre-employment drug screen.