Estimated Travel: {{ getCommuteTime(details) }} minutes.
{{ getCustomAttribute( details.job, 'city_admin1_country')}}
Position: Customer Operations Support
Location: Dublin, Ireland
Contract: 12 months contract (with view to extension)
Work Hours: Must be flexible to work in a 24/7 environment
Role Description:
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy complaint. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.
Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
#LI-EU
Role Responsibilities:
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Maintain optimum utilization during a working shift
Perform high-quality reviews
Maintain the turnaround time on app reviews
Be a team player
Provide reverse feedback on policies and apps
Take quality feedback and work on it
Ability to escalate when needed according to the process
Being able to keep their knowledge of current affairs up to date (specifically American culture)
Should be able to navigate, search and download apps from client play store on the appropriate devices
Not offended by Apps that might come up as R rated or higher: violence, gore, nudity
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
Skills and Experience:
Preferred Bachelor’s Degree in any field
Fluency in English and specified language
Excellent comprehension, communication, and French language skills
Should clear basic English language proficiency test
Computer savvy, Technologically capable – especially web browsers, and data entry skills
Able to run virus and spyware scans
Exposure to US culture
Ability to read and interpret text requests accurately
Proactive with a strong work ethic
Adaptable to learn new processes, concepts, and skills
Demonstrates the ability to work as part of a team adding positive attitude and business focus
Ability to work in a fast-paced deadline driven environment
Excellent communication skills
Open to flexible working (shift patterns, no remote working)
Strong coping, emotional resilience, and stress-management skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Commitment to quality, efficiency, and effectiveness
Must be over 18 years of age
About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com (https://www.accenture.com/ie-en)
Inclusion and Diversity
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace
If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com