Job Information

Accenture Customer Operations Support - Japanese - CL13 in Dublin, Ireland

Position: Customer Operations Support

Location: Dublin, Ireland

Contract: 12 months contract (with view to extension)

Work Hours: Must be flexible to work in a 24/7 environment

Role Description:

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

You should have an interest in protecting and improving the user experience of consumer products and services. You should be willing to develop a critical understanding of the abuse and policy issues and be comfortable reviewing a large volume of apps to help us keep our store policy complaint. Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images.

Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.


Role Responsibilities:

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels

  • Understand and remain updated on changing client policies and guidelines

  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

  • Maintain optimum utilization during a working shift

  • Perform high-quality reviews

  • Maintain the turnaround time on app reviews

  • Be a team player

  • Provide reverse feedback on policies and apps

  • Take quality feedback and work on it

  • Ability to escalate when needed according to the process

  • Being able to keep their knowledge of current affairs up to date (specifically American culture)

  • Should be able to navigate, search and download apps from client play store on the appropriate devices

  • Not offended by Apps that might come up as R rated or higher: violence, gore, nudity

  • Participate in process improvement initiatives that improve quality and efficiency of work

  • Participate in continuous training programs and workgroup discussions for optimal development in the role

  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Skills and Experience:

  • Preferred Bachelor’s Degree in any field

  • Fluency in English and specified language

  • Excellent comprehension, communication, and Japanese language skills

  • Should clear basic English language proficiency test

  • Computer savvy, Technologically capable – especially web browsers, and data entry skills

  • Able to run virus and spyware scans

  • Exposure to US culture

  • Ability to read and interpret text requests accurately

  • Proactive with a strong work ethic

  • Adaptable to learn new processes, concepts, and skills

  • Demonstrates the ability to work as part of a team adding positive attitude and business focus

  • Ability to work in a fast-paced deadline driven environment

  • Excellent communication skills

  • Open to flexible working (shift patterns, no remote working)

  • Strong coping, emotional resilience, and stress-management skills

  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

  • Strong attention to detail

  • Comfort synthesizing and analyzing information from multiple streams

  • Strong critical thinking and decision-making skills

  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported​

  • Commitment to quality, efficiency, and effectiveness

  • Must be over 18 years of age

About AccentureAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at (

Inclusion and Diversity

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace

If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at