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Ford Credit Europe’s Ford Finance application is currently one of FCE’s unique selling points that allows us to offer even more to our Ford dealerships in the form of an in-dealership financing tool. The FCE Dealer space was created to be a one-stop-shop to service our dealerships around Europe and create the software to support, simplify and modernise their daily business activities. Previously there were several legacy applications that have been completely replaced as part of the Core Modernisation program with Ford Finance, which is now made up of three main back-end applications (Business E-Commerce Eco-System, Alfa Abstraction Layer, Risk Management Services).
Ford Finance has major expansion planned for 2025 onwards to enhance our banking capability with a modern technical solution that can not only handle existing products and services but also provide leading edge digital capability and operational efficiency with the tools to manage the business day-to-day to grow and innovate into the future.
The Technical Program Manager role will have overall responsibility of the lifecycle of the existing team backlog, as well as adapting to changing market needs as the product is rolled out to a wider audience. The role will also have opportunity to drive the establishment & execution of required work to facilitate the Ford Finance expansion and transformation.
Technical Program Management of the FCE Dealer Team
Coordinate and lead the delivery of application features using industry best-practises and technologies that have been designed and developed by a team of software engineers
Take ownership and responsibility for the Product Team Backlog alignment and delivery commitments while working alongside key individuals: Product Manager, Portfolio/Solution Architects Digital Platform Engineering and Business Customers to deliver working, tested software
Own Senior Backlog Management and lead portfolio level best Practices
Own and progress the FCE Dealer landscape and strategy
Ownership of Backlog Readiness and data Accuracy (Rally)
Lead by example: Backlog refinement, refactoring, sizing, and prioritisation of the Product Backlog
Lead effective execution of key Product Team Ceremonies: Daily Stand-up, Iteration Planning, Retrospectives, Demos, Portfolio Updates as described by Product Org best practices
Lead Release Planning in alignment with the portfolio roadmap for the FCE Dealer product team
Ensure appropriate controls and technical documentation is created and maintained
Co-ordinate production support incidents, manage prioritisation and regularly update key stakeholders impacted
The Technical Program Manager role in FCE Dealer Team supports the following opportunities for successful individuals:
Key player in a high priority program to unlock the potential of FCE
Explore and implement leading edge technologies, tooling and software development best practices
Experience of leading development teams using Lean, Agile, XP based practises and methodologies
Experience of leading specific business and technical strategies, working with senior Stakeholders
Experience of managing software delivery within a financially regulated environment
Experience of deploying and auditing software with the latest security standards and methodologies
Experience of collaborative development practises within an open-plan, team-designed environment
Experience of working with third party suppliers / supplier management
Essential :
3+ years Software Engineering experience with current industry tooling.
Strong command of Product Org Backlog management with associated tooling and best practises (Rally / Jira)
Strong focus around Product Org Customer Loyalty and Customer Centric practices
Strong leadership skills: Evidence of ability to manage & lead an Engineering Team in a Product Organisation setting.
Proven experience managing or developing software applications.
Experience of working on a core strategic workstream to deliver organisation modernisation / transformation objectives
Strong evidence of self-motivation to continuously develop own engineering skills and those of the team
Proven record of working autonomously in areas of high ambiguity, without day to day supervisory support
Skilled in day to day usage of Agile and Product Org practises, ideally at scale (across multiple teams) over medium-long term duration
Strong command of troubleshooting, networking and collaboration with peers
Evidence of a proactive mindset to problem solving and willingness to take the initiative
Proven record of meeting delivery and quality commitments within product teams
Strong prioritisation, co-ordination, organisational and communication skills, and a proven ability to balance workload and competing demands to meet deadlines.
Effective communication and ability to work in a large diverse team
Minimum 2.2 degree or international equivalent (for current employees, where supported, an exception may be applied)
Desired :
Software engineering or development experience in a regulated, financial environment
Demonstrated evidence of application of Ford Credit Security & Control practices / Ford ISP standards
Practical understanding / usage of version control systems (Git/GitHub) and CI/CD tools (Cloud Build, Tekton)
Understanding of current architecture standards and digital platform services strategy
Experience working with and managing Senior Stakeholder expectations and delivering against a strategic road map within a product organisation
Experience of coaching and mentoring software Engineers in Product Org practices and tools
Experience managing Product Team metrics to improve performance and effectiveness
Experience of Software Engineering Craftmanship techniques and best practices
Experience of regulatory reporting
Experience of GCP
Experience of supplier management including supplier selection, contract negotiation & strategic management of supplier relationships
Exposure or experience in the following technologies: Java, React, JavaScript (JS), Cloud Build, GitHub
Role Training Available:
Internal and external training along with on-the-job training will be provided on the technologies and coding languages to be utilised where required. The applicant is expected to be prepared to self-learn along with other members of the team to enable the delivery of the backlog requirements.
Requisition ID : 38825