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Job Description- Work from home(Complete remote)
1.1. Supporting business and technology functions implemented on Oracle Cloud Financials for ManpowerGroup during Europe, North America Business hours and LATAM business hours.
1.2. Co-ordinate with other global Support team based in India on development, testing and execution of technology components in Oracle Cloud.
1.3. Resolving user issues related to technical components in Oracle SaaS Procurement, Account Receivables, Advance Collection, General Leader and Financial Cloud, and 3rd party components like OCR tools.
1.4. Additional responsibilities will include collecting requirements for enhancements, projects, executing the requirements through technical development or configurations.
1.5. Supporting Integrating to and from Oracle Cloud, data failure and configurations, coordinating with technical team for integration services.
1.6. Work as part of the Application Support Team to resolve user issues, and application issues. Analyze and provide solutions to user questions and drive resolution in Oracle Cloud. Correct master data and transaction data as required to keep the system healthy.
1.7. Continuous improvement of the process including fixing integration and workflows.
2.1. Ability to work in a diverse, fast-paced environment.
2.2. 5-7 years of relevant experience is a must. Must have Oracle Cloud Financials technical knowledge is a plus. Functional experience on some oracle components is nice to have.
2.3. Candidate must have knowledge of the following technical areas:
a) Report development: Good Familiarity with BIP, OTBI and other reporting tools in Oracle. Understanding of Oracle Cloud technology. Good PL/SQL skills, understanding of API creation in oracle SaaS, data updates.
b) Oracle Integration Cloud: Ability to resolve issues on OIC, create new integration on OIC and understanding of data and mapping of data to Oracle cloud financials. Experience in supporting, designing and developing complex integrations.
c) Thorough understanding of Oracle SaaS data structure, table structures in Oracle Cloud. Ability to do break fixes on data, reports and processes.
d) Understanding of developing external integration using OIC, or other Oracle Tools.
e) Understanding of VBCS, Oracle Database on Cloud, APEX development is a plus.
2.4. Oracle PaaS component and oracle infrastructure cloud (OIC) knowledge is nice to have. Must have development experience with ERP systems (Oracle Cloud and E-Business Suite).
2.5. Ability to understand Oracle Cloud configurations, configure Oracle Cloud, ability to write and execute test cases for testing.
2.6. Ability to successfully manage internal and external expectations around resolution of issues in Oracle Cloud, within timeframes and maintain a high level of client satisfaction.
2.7. Possesses a Continuous Service Improvement mindset and strong critical thinking abilities.
2.8. Strong people management skills and ability to build relationships throughout the business at all levels as well as externally.
2.9. Analyzing third-party processes as well as internal processes and creating strategies for process delivery optimization. Ability to create and manage RACI, conflicts and workplan.
2.10. Experience working with teams across multi geographies and supporting multi countries
2.11. Excellent written and verbal communication skills
2.12. Ability to maintain a positive attitude under stressful circumstances.
Proficient with MS Office applications (Word, Excel, PowerPoint)