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Description
POSITION: Operations Manager DEPARTMENT: Hospitality REPORTS TO: General Manager FLSA STATUS: Salaried/Exempt
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, convention centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
THE ROLE
This position reports to the General Manager. The Operations Manager will be responsible for overall management of concessions operation.
ESSENTIAL FUNCTIONS
Responsible for ordering and maintaining correct inventory levels.
Responsible for entering purchase orders and product receiving information into tracking program.
Manage and oversee monthly inventory.
Ensure cash handling procedures are always met.
Direct and oversee schedules for all hourly staff to guarantee proper payroll and management.
Develop warehousing plan to assure easy access and accountability of merchandise
Maintain product and service quality standards by conducting ongoing evaluations and investigating customer concerns
Recommend and maintain preventative maintenance programs to protect the physical assets of Legends
Implement and maintain effective communication with the client and all employees
Assist in the development of programs that result in increased customer satisfaction
Implement and ensure accurate information entered into POS systems, able to trouble shoot
Manage in compliance with established Legends’ policies and procedures
Ensure all cash handling procedures are in effect at all times
Perform other related duties, tasks and responsibilities as required from time to time
SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
SKILLS AND ABILITIES
Detail-oriented and extremely organized with the ability to multi-task
Ability to interact with all levels of management
Excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment
Customer Service oriented
Proficient with Microsoft Word, Excel, and PowerPoint
Experience with Scheduling preferred
Knowledge and effective operations of retail POS including procedures and policies
Must be available to work extended hours such as nights, weekends, and holidays as business needs require
Must be able to work in a team environment
COMPENSATION
Competitive salary commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-Site Bank of New Hampshire Pavillion
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.