Job Information

Robert Half Help Desk Analyst I in Grand Rapids, Michigan

Description If you excel at coming up with creative solutions to technical issues, you might be right for this job. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. The ideal candidate for this Help Desk Analyst position has strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Grand Rapids, Michigan area and is a long-term contract / temporary to hire opportunity.

How you will make an impact

  • Diagnose recurring technical issues and implement solutions to address the root of the problems

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

  • Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

  • Practical knowledge of Ticketing System

  • General familiarity with Active Directory

  • Wide ranging experience with Windows Desktop

  • Well-founded grasp of Software Installation

  • Solid understanding of Basic Network Troubleshooting

  • Proficiency in Hardware Installation

  • Proven knowledge of Software Deployment

  • Quality experience with Microsoft Windows

  • Knowledge of Basic Troubleshooting

  • Foundational knowledge in Hardware Troubleshooting

  • Earlier work involving Windows Enviornment

  • Software Configuration experience highly desired

  • IT support ticketing system experience desired

  • Basic networking concepts

  • Ability to recognize, evaluate, and resolve problems effectively

  • Demonstrated knowledge of user administration and bug fixing in a client server environment Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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