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Description We are offering an engaging opportunity for a Collections Specialist in Greensboro, North Carolina. The successful candidate will manage and resolve delinquent accounts through early intervention and thorough review of member's credit reports. The role also demands maintaining clear notes of all collection activities and assisting members with inquiries related to their loan balance, payment history, and fees. This position is a contract to permanent employment opportunity.
Responsibilities:
• Manage delinquent accounts by initiating frequent contact attempts, particularly for accounts that are 15-30 days and 30+ days overdue.
• Review member's current credit report and original loan file to gather additional contact information for effective communication.
• Ensure all collection activities and notices adhere to company policies and procedures, as well as State and Federal collection laws.
• Track results of field visits to ensure completion in a timely manner and control costs.
• Review all bankruptcy-related documents, follow up on reaffirmation requests, and promptly inform the relevant manager of any cram-downs.
• Update bankruptcy screens, review PACER for additional bankruptcy documents, and forward bankruptcy files to attorneys.
• Manage and resolve member inquiries related to their loan balance, payment history, late, NSF, and FCL fees.
• Process incoming/outgoing correspondence such as payments, loss mitigation packets, collection, and bankruptcy notices.
• Provide support to the team by actively providing identified trend information to determine the effectiveness of our loss mitigation programs.
• Use CRM, Epic Software, Accounting Software Systems, and ADP - Financial Services to ensure efficient and effective collection processes. Requirements • Proficient in Accounting Software Systems for managing financial data
• Experience with Accurint for effective data management
• Knowledge of ADP - Financial Services for streamlined payroll and HR services
• Proficiency in CRM for maintaining customer relationships and managing data
• Familiarity with Epic Software for comprehensive health records management
• Proficient in Accounts Receivable (AR) processes for proper financial record-keeping
• Experience in Answering Inbound Calls, demonstrating excellent customer service skills
• Understanding of Billing Functions for accurate invoicing and payment tracking
• Knowledge of Claim Administration processes for efficient handling of insurance claims
• Experience in Collection Processes for effective debt recovery and dispute resolution
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .