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Job Information
Job Title
Client Service Manager I
Job Code
Track
Professional
Business Unit
OLB Health COE
ARL Level (1 – 9)
6
Reports to
ARL 5
Education
You should be educated to Degree level or equivalent
Work Experience
Significant experience in the UK Benefits Administration environment, including proven experience of managing client relationships.
Shift Timings
12pm to 9 pm
Aon Overview
We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance
Scope
Business Overview
Work Description/Role Summary: (Brief 4-5 line description of the role )
Role overview:
Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach
The Client Service Manager I (CSM I) acts as the prime point of contact in managing the client(s). The SDM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth.
The CSM I ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue and relationship.
The CSM I also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limited to the below:
• Hold regular and appropriate meetings with the team to provide client updates, discuss service and build a strong working relationship with all parties;
• Motivate and encourage the client team to understand and meet the client’s requirements and keep them updated on client developments and to foster a culture of shared responsibility and ownership.
• Provide support, coaching and feedback to your teams.
• Share your knowledge and experience with other consultants in your office, and also actively learn from their experiences.
• Contribute to various management initiatives and activities;
Skills & Knowledge Requirements: Mandatory Skills (Behavioral)
Mandatory Skills (Specialized)
Good To Have :
• Building your integrity and credibility with clients and colleagues.
• Strong communication skills, helping you to explain complex issues to clients and colleagues. Confident in expressing your viewpoint, both with colleagues and clients.
• Constructive questioning and active listening skills to build a clear and deep understanding of the client’s circumstances.
• An ability to positively influence the behavior and decisions of others: both clients and colleagues.
• An ability to manage multiple relationships and projects concurrently.
· Coaching/Mentoring
· Risk and Escalation Management
· Ensure Capacity and Workload management
· Effective Stakeholder Management
Works with:
Small to large project teams and extensive interaction with internal and/or external clients.
2527128
Job Information
Job Title
Client Service Manager I
Job Code
Track
Professional
Business Unit
OLB Health COE
ARL Level (1 – 9)
6
Reports to
ARL 5
Education
You should be educated to Degree level or equivalent
Work Experience
Significant experience in the UK Benefits Administration environment, including proven experience of managing client relationships.
Shift Timings
12pm to 9 pm
Aon Overview
We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance
Scope
Business Overview
Work Description/Role Summary: (Brief 4-5 line description of the role )
Role overview:
Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include: end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach
The Client Service Manager I (CSM I) acts as the prime point of contact in managing the client(s). The SDM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth.
The CSM I ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue and relationship.
The CSM I also responsible for improving quality in both the delivery of change and business as usual activities. Management responsibilities include and limited to the below:
• Hold regular and appropriate meetings with the team to provide client updates, discuss service and build a strong working relationship with all parties;
• Motivate and encourage the client team to understand and meet the client’s requirements and keep them updated on client developments and to foster a culture of shared responsibility and ownership.
• Provide support, coaching and feedback to your teams.
• Share your knowledge and experience with other consultants in your office, and also actively learn from their experiences.
• Contribute to various management initiatives and activities;
Skills & Knowledge Requirements: Mandatory Skills (Behavioral)
Mandatory Skills (Specialized)
Good To Have :
• Building your integrity and credibility with clients and colleagues.
• Strong communication skills, helping you to explain complex issues to clients and colleagues. Confident in expressing your viewpoint, both with colleagues and clients.
• Constructive questioning and active listening skills to build a clear and deep understanding of the client’s circumstances.
• An ability to positively influence the behavior and decisions of others: both clients and colleagues.
• An ability to manage multiple relationships and projects concurrently.
· Coaching/Mentoring
· Risk and Escalation Management
· Ensure Capacity and Workload management
· Effective Stakeholder Management
Works with:
Small to large project teams and extensive interaction with internal and/or external clients.