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JOB SUMMARY
At Houston Methodist, the Security Officer position is responsible for maintaining a safe and secure environment for patients, staff and visitors by patrolling and monitoring hospital premises and personnel. This position provides assistance with personal protection, traffic control and emergency response services. The Security Officer position may employ Houston Methodist-approved defensive tactics to ensure patient, staff and visitor safety.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:
INTEGRITY: We are honest and ethical in all we say and do.
COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
ACCOUNTABILITY: We hold ourselves accountable for all our actions.
RESPECT: We treat every individual as a person of worth, dignity, and value.
EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
Focuses on patient/customer safety
Delivers personalized service using HM Service Standards
Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
Intentionally rounds with patients/customers to ensure their needs are being met
Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job
PRIMARY JOB RESPONSIBILITIES
PEOPLE - 25%
Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets. (EF)
Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures. (EF)
Actively responds to requests for personal security coverage, assistance with directions, information and guidance. (EF)
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. (EF)
SERVICE - 25%
Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed. (EF)
Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations. (EF)
QUALITY/SAFETY - 30%
Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. (EF)
Responds immediately to all emergency codes and takes appropriate action. (EF)
Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA. (EF)
FINANCE - 10%
Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. (EF)
Utilizes and maintains HM and department equipment according to manufacturer specifications. (EF)
Self-motivated to independently manage time effectively and prioritize daily tasks. Uses resources effectively and efficiently; does not waste supplies, minimizing incidental overtime, optimizing efficiency in all areas according to department specifications. (EF)
GROWTH/INNOVATION - 10%
Implements actions that promote workplace safety culture and proactively prevents workplace violence. (EF)
Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
EXPERIENCE REQUIREMENTS
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
Texas Department of Public Safety (DPS) Private Security Registration non-commissioned Security Officer - submission of application within 14 days of hire date, and obtained within one year of employment or Commissioned Level 3 or Commissioned Personal Protection Officer Level 4 licensure
Valid Texas Driver's License, or must obtain Texas Driver's license within 90 days of hire
Nonviolent Crisis Intervention (CPI) Certification within 60 days of hire
American Heart Association Basic Life Support (BLS) preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Must have the ability to multi task and function calmly in stressful situations
Must possess strong customer service skills
Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail
Knowledgeable of all Public Safety Policies and Procedures
Understand HIPAA and Patient confidentiality compliance
Demonstrates emergency preparedness knowledge
SUPPLEMENTAL REQUIREMENTS
Work AttireYes/No
Uniform Yes
ScrubsNo
Business professionalNo
Other (dept approved) No
On-Call* Yes, on a limited basis (for Exempt jobs only)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: _______
Since its founding in 1919, Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New York-Presbyterian Hospital, one of the nation's leading centers for medical education and research. In 2020, U.S. News & World Report named Houston Methodist Hospital to its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical, surgical and diagnostic techniques. With 952 operating beds, 85 operating rooms and over 8,000 employees, Houston Methodist offers complete care for patients from around the world.
The same high-quality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms, full digital radiography suite, low radiation dose 16-slice CT scan, ultrasound and a full on-site stat chemistry lab.
Street: 6501 Fannin St.
Name: Facilities-Security Services
Regular Shift: 2nd - Evening