Job Information

Citizens Sr. Consumer Lending Collections Analyst in Johnston, Rhode Island


At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on risk management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!

The Consumer Operations Sr. Strategy Senior Professional is responsible for capturing and driving overall performance measurement activities for Collections and Recovery within Consumer Specialty Operations. The individual will update and maintain data extracts in support delinquency, charge-off, recovery and capacity reporting and forecasting.

Primary responsibilities include

  • Maintenance and development of trended industry intelligence to assist in baselining collections and recovery performance.

  • Working closely with operations team members to ensure they have an in depth understanding of the process and can translate these nuances into data requirements supporting model builds.

  • Conduct data driven problem solving for Collections and Recovery projects with little to no supervision.

  • Data mining and collections/recovery reporting in support of overall business line objectives.

  • Building visualization of reporting within Tableau.

Qualifications, Education, Certifications and/or Other Professional Credentials

  • Requires conceptual and practical knowledge in Consumer Lending collections and recovery activity.

  • Integrates industry best practices in own area to achieve the objectives.

  • Ability to read and write SAS code

  • Partners with others internally and/or externally.

  • Mentor junior analyst where applicable.

  • Utilizes critical thinking to identify and resolve complex business problems and/or mathematical applications/techniques.

  • Must communicate business concepts and key business drivers effectively to a wide audience including senior management and diverse stakeholders

  • 5-10 years Financial Industry experience

  • 5-10 years Operations experience

  • 2-5 years of coding experience

  • BA required

Hours & Work Schedule

  • Hours per Week: 40

  • Work Schedule: Monday-Friday 8-5

Pay Transparency

The salary range for this position is $92,000-$135,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth