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EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY. Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Summary
The On-site Customer Support Coordinator supports all sales activity concerning the account they are assigned to. This includes details of truck build schedules, organizing and overseeing delivery schedules, and customer interaction as necessary. This may also include supporting with oversight of invoicing, title work, and contract management.
Essential Duties and Responsibilities
Coordinate administrative functions of sales process to ensure end customer satisfaction.
This includes RBO Signed, all the way through Title work coordination.
Support Account Manager with timely communication of where each deal is at in the sales process.
Track and monitor truck orders in production, ensuring completion, delivery, and revenue recognition.
Coordinate with the M3 Sales Coordinator to ensure Customer Orders are set up correctly and verify if all major components have been ordered.
Coordinate with shops and product managers to accurately track estimated delivery dates and unit availability.
Utilize BI reports to stay on top of completion of units and the status’ they are in.
Professionally communicate with Account Manager and end customer on an ongoing basis to ensure sales processes are effectively managed.
Coordinate with logistics to dispatch sold trucks to customers.
Work with accounting to ensure revenue recognition and financial close out occurs on time.
Work with the Title Team to ensure they have all details necessary to send the packets out in a timely manner.
Effectively communicate with various team members to coordinate the post agreement activities such as warranty registrations.
Effectively communicate across departments to ensure inventory is available to fulfill sales reps’ sales opportunities.
Accurately analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes and processing.
Accurately and timely prepare and review operational reports and schedules to ensure accuracy and efficiency.
Other duties as assigned.
Basic Qualifications
Associate degree or other relevant college degree or 3 years proven experience in a similar role.
Experience with coordinator activities.
Experience with heavy equipment sales, services or dealerships.
Preferred Qualifications
Experience with Windows-based software.
Extremely detail oriented and accurate.
Excellent organizational skills.
Strong communication skills.
Ability to maintain professionalism.
Ability to meet deadlines and schedules in fast paced environment by managing priorities.
Competencies Required: To perform the job successfully, an individual should demonstrate the following competencies:
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and understand routine reports, operating instructions and correspondence. Ability to speak effectively before individual customers or groups of customers or employees of an organization. Given remote nature of role, ability to effectively communicate via e-mail.
Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Attendance: The ability to work as scheduled with punctual attendance plus any additional hours/days necessary in order to meet business demands.
Collaboration: Ability to work cooperatively and collaboratively with a customer service focus with all levels of employees, management, and external customers to maximize performance, creativity, problem-solving and results.
Problem Solving: Ability to identify and resolve problems in a timely manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.
Mathematical Skills: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Communication: Excellent oral and written communication skills.
Diversity: Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
BENEFITS
401(k) with Employer Match
Competitive Health Care
Dental, Vision, and Life Insurance
Paid Vacation, Sick and Holidays
STD/ LTD
Partner Discounts
Investment in Employee Development
Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.