Job Information

Conduent Service Technician II in Lima, Peru

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.

  • Performs tasks based on established procedures.

  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.

  • Maintains appropriate licenses, training, and certifications.

  • Applies experience and skills to complete assigned work.

  • Works within established procedures and practices.

  • Works with a moderate degree of supervision.

Functional Knowledge

  • Developed skills in a range of processes, procedures, and systems.

Business Expertise

  • Understanding of how best teams integrate and work together to achieve company goals.

Impact

  • Impacts a team, by example, through the quality service and information provided.

  • Follows standardized procedures and practices and receives moderate supervision and guidance.

Leadership

  • Has no supervisory responsibilities.

  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.

  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Monitors the equipment to ensure it is operating correctly and reports any malfunctions.

  • Ensures troubleshooting issues are identified and communicated.

  • Understands and follows Quality Control criteria and procedures.

  • Handles set up, installation, and readiness for operation of equipment.

  • Reviews all equipment components to ensure quality standards are met.

  • Completes all required documentation to keep a record of the equipment maintenance.

  • May need to operate a company vehicle in order to service remote devices.

  • Performs recommended preventative maintenance.

  • Assists and guides Level 1.

  • Occasionally performs all tasks from level 1.

  • Performs other duties as assigned.

  • Complies with all policies and standards.