Bloomberg is a global leader
in business and financial information, news and insight, and we use innovative
technology to deliver trusted data and bring transparency to the financial
markets. Our customers around the globe rely on us for the information and
tools they need to make critical investment decisions and remain connected
across all sides of the financial community. And, to ensure the best experience
for our 20,000+ employees across 176 offices globally, we provide the spaces
and systems that allow our teams to work together with agility, productivity
and collaboration, no matter where they are.
Our Team
As a Bloomberg Customer
Support professional, you have two critical focus areas: to provide superb
customer service to a variety of clients and ensure the fast and effective
management of various client workflows and hardware/software issues.
Our Bloomberg On-Site
Support (BOS) teams are part of the wider customer support network that
provides 24/7 on-site technical solutions to Bloomberg’s internal and external
customers in more than 75 countries. Our customers rely on our technology and
the support that we deliver to them, to be able to do their job in a
multifaceted, fast paced, and technology-focused environment.
Our team operates within a
culture of openness and collaboration, where we challenge and encourage each
other to excel. Join a team that supports your growth and innovation!
The Role
Join our dynamic Bloomberg On-Site Support (BOS) team
in London. As a Support Specialist you are key to engaging our customers. You
will be based in London, support to Bloomberg clients in the region (covering
Monday to Friday).
KeyResponsibilities
Onsite Support: Deliveroutstanding on-site technical assistance for the installation andservicing of critical network equipment and computers.
You will collaborate withour sales teams and coordinate projects with our clients to providetechnical support and ensure fast and effective installation of ourproducts.
Effectively multitask in afast-paced environment with a keen eye for detail.
Prioritise exceptionalcustomer service during client interactions.
You will need to have
Demonstrable experience incustomer support.
Technical proficiency:experience working with PCs covering hardware and software and/ornetworking issues
Multi-tasking and problem-solvingskills as well as an ability to work independently and as part of a largerglobal team
Ability to provideoutstanding customer service to clients in person and via interactivemedia (e.g. phone, messaging, etc.)
Great Communication skills inEnglish (written and spoken)
The ability to be a realself-starter! Someone who is flexible, proactive and versatile to workindependently
The ability to work on callfor occasional evening or weekend work (in which you will get a weekdayoff in lieu)
Experience to networking technology(networking hardware, TCP/IP, LAN, and WAN)
We’d love to see
The curiosity to identify,research, and resolve customer technology (both software and hardware)issues.
The skills to work withinhighly connected and software-based systems.
A desire to learn newtechnologies and ability to retain information!
Awareness of datamanagement, privacy and information security issues.
Data centre experience
Experience with networking technology (networkinghardware, TCP/IP, LAN, and WAN)
Programming knowledge
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email amer_recruit@bloomberg.net