Job Information

The LEGO Group Product Director, Digital Consumer and Shopper Engagement - 12 Month Fixed Term Contract in London, United Kingdom

Product Director, Digital Consumer and Shopper Engagement - 12 Month Fixed Term Contract

  • Location London, United Kingdom

  • Job ID 0000012529

  • Category Project / Program Management

Job Description

Would you like to bring your digital product leadership experience into play and help us build fantastic engagement products servicing millions of users? Then we have a match!

Take this opportunity and join us as our new leader for an outstanding motivated team looking after our digital Consumer and Shopper engagement portfolio.

Core Responsibilities

  • Lead a team of product managers, support their development, lead performance, and build the right culture to empower them and provide them with psychological safety to fail and learn

  • Mentor product managers, so they can confidently lead product teams through the discovery, development, and launch of innovative products and features that provide real value to end users and our business

  • Synthesise business strategy, customer needs, market analysis to develop product vision and strategy that inspires partners, improves the product portfolio and delights end users

  • Be a driving force in our digital transformation - align with key team members on ways of working, roles and responsibilities. Build consensus on strategies and priorities

  • Play an active part in our product leadership team to build the overall product organisation, including capability building, removing roadblocks and ensure we have fun!

  • Above all, deliver strong and compelling market-leading products that take advantage of the unique LEGO brand, product range and deep user focus.

Play your part in our team succeeding

This role will sit in the Product organisation in our outstanding Digital Consumer Engagement department, whose responsibility covers a wide variety of digital products across our kids and adult experiences. Our portfolio covers contact management, self-service, order management and more.

The Product Director reports to the Head of Product within the product organisation, making sure that product and portfolio reflects the strategy and needs of the audience. As a hands-on transformative leader, you find the balance between rolling your sleeves up to work with your teams and looking at the bigger picture to implement growth and development, always driven by data and end-user experience.

Do you have what it takes?


  • Experience with digital products for consumer contact centres

  • Demonstrable experience as a leader within Product where you have directly led teams through product discovery, launch and ongoing performance improvement

  • Proven track record in building and leading hard-working product teams, inspiring and empowering them to work towards common goals

  • Experience in ground-breaking work, including defining and improving ways of working between your team and collaborators

  • Experience with Sales Force is a plus

Key functional skills

  • A great communicator and ability to clearly articulate the problem and proposed solutions

  • A strong networker with great stakeholder management skills

  • Strong collaboration skills with other functions such as tech, design and business

  • An enthusiastic self-starter who can lead activities autonomously, with the ability to toggle between attending to detail and steering company strategy

  • Technically curious, with a good understanding of software development practices and web/mobile technologies

What’s in it for you?

Here are some of what to expect:

  • Family Care Leave – We offer enhanced paid leave options for those important times.

  • Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

  • Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

  • Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

  • Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

  • Your workplace –When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO ® team today.