Job Information

Robert Half Warranty Technician in Lowell, Michigan

Description

We are offering a long-term contract employment opportunity for a Marine Equipment Warranty Technician This role involves a high level of organization and attention to detail, with a focus on processing customer applications, maintaining accurate records, and resolving customer inquiries. This role is also responsible for monitoring customer accounts and taking appropriate action as required in the industry.

Responsibilities:

  • Work independently

  • Review and understand existing warranty contracts and terms

  • Provide warranty support to all channel partners, consumers, and internal customers

  • Vet and process Warranty claims against warranty contracts in a timely manner

  • Record detailed records of all RMA’s processed into the SalesForce CRM

  • Execute rational judgment on when to escalate questions and concerns to senior team members

  • Collaborate with Customer Service, Engineering, Field service, Product Management, Quality, or Tech Support as needed

  • Correspond with Returns receiving team on associated Warranty claims

    Requirements

Education and Experience Requirements:

  • Minimum of two years of experience in a contact center or similar relevant experience

  • Strong interpersonal skills, ability to communicate at all levels of the organization

  • Quality and/or Lean Six Sigma exposure/experience preferred/ continuous improvement mindset required

  • Process and goal orientated

  • Demonstrated history of independent work

  • Marine or RV industry experience highly weighted

  • Experience with ERP database tools (preferably Oracle) desired

  • Experience with CRM database tools (preferably Salesforce) desired

Skill Requirements:

  • Strong interpersonal and communication skills

  • Self-motivated, ability to work independently as well as collaborate with a large team

  • Highly proficient with Microsoft Office (Excel, Word, PowerPoint)

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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