Job Information

UnitedHealth Group Associate Director Training - PHL in Makati, Philippines

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Instructional Design Consultant will build scalable learning experiences that develop teams across Optum Global Advantage. The ideal candidate will be creative and tech savvy with experience working across multiple instructional delivery modalities with expert level digital design skills. The Sr Instructional Designer will create and continuously improve learning experiences using an array of approaches that engage learners and drive high-impact learning.

The candidate will be involved in assessing training and organizational development needs, developing training programs, and/or conducting training sessions.

Positions in this function are responsible for conducting training needs analysis for the business, conducting ongoing evaluations and assessments to ensure effectiveness of programs and recommending/ implementing modifications, as necessary. Will need to liaison with SMEs and multiple stakeholders to obtain training content and design instructional strategy for classroom and/or web-based training material.

Primary Responsibilities:

  • Engage/collaborate with appropriate stakeholders and SMEs

  • Conduct task analysis and audience analysis to identify skills and performance gaps.

  • Carry out a quantitative and qualitative evaluation of relevant data to validate business challenges

  • Apply principles of cognitive science and adult learning to design solutions that maximize learning and performance outcomes

  • Design and develop learning experiences such as using appropriate delivery such as digital learning, multimedia, job aids etc. to meet the desired training needs

  • Apply project management principles and processes such as scheduling, planning, resources management, evaluating and reporting

  • Monitor and analyze training metrics/data/trends and identify areas needing attention to enhance learning effectiveness

  • Lead on fast-paced projects to scope, identify and implement creative and cost-effective digital learning solutions assuring integration with other learning workstreams in line with strategic objectives

  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Graduate/Masters in Instructional Design, English, Mass comm, journalism, business management etc.

  • Certification from premier talent development organizations such as ATD, SHRM, PMI, Training Industry, Brandon Hall

  • Minimum 12+ years of experience in instructional, digital design, project management and talent development

  • Technical Skills:

  • Expert level skills in Articulate Storyline 360 etc.

  • Intermediate level skills in video-editing tools like Captivate and Vyond

  • Intermediate proficiency with using Office tools like Excel, Word, PowerPoint, and SharePoint

  • Data collection tools such as surveys, questionnaires, FGDs

  • Process Specific Skills:

  • Training and adoption support strategy knowledge

  • Training needs analysis, design and development planning

  • Project management, time management, people and vendor management

  • Proven experience with designing learning solutions, both synchronous and asynchronous

  • Proven analytical skills, attention to detail, problem-solving and fact-based decision-making abilities

  • QA / material review

  • Feedback syntheses and follow-up/information gathering using relationship, prioritization and application

  • Skilled in evaluating and prioritizing implications and mitigating risks

  • Knowledge of methods and tools to evaluate the impact of learning on performance and business outcomes

  • Proven excellent consulting skills in partnering with business and other departments to develop talent strategy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.