This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1268534
Salary Range:\$56,194.69- \$70,243.36- May be eligible for variable
incentive pay
Benefits Include:
- Paid time off in addition to paid federal holidays
- Comprehensive medical, dental, and vision benefits starting first of
the month following hire date for employees who regularly work 24+
hours a week
- Health Savings Account with discretionary quarterly employer
contributions
- 401k match & additional discretionary contribution
- Opportunities for growth and ongoing learning
- 8 hours of volunteer time with an organization important to you
- Reimbursement each month for Gym membership (up to \$25), hobby
reimbursement (up to \$25) and fresh local foods (up to \$25 on a
seasonal basis)
Summary:
The AVP, Branch Manager is a retail management position that guides and
manages the operational efforts and services of the branch to provide a
consistent world class experience to credit union members, coworkers,
and community partners with each interaction. Ensures established
policies and procedures are followed and that members are served
promptly and professionally. Trains, directs, and supervises branch
employees in branch operations including transacting with a high degree
of accuracy, cross-selling products and services appropriate to members
needs to meet branch production and growth goals.
Essential Functions:
- Responsible for establishing and maintaining effective and
professional business relations with members and area businesses to
bring in new business and foster continued growth of the branch.
- Handle escalated member issues and complaints while ensuring timely
and satisfactory resolution. Keeping management informed of any
significant problems.
- Maintain a highly motivated, well-trained branch staff and effective
employee relations. Ensure branch employees have sufficient skills
and knowledge to handle, explain, and respond to member inquiries
with accuracy and efficiency for all deposit and loan products and
account maintenance offered by the credit union.
- Monitor and manage branch performance, including profitability,
transaction volumes, expense control, and budget adherence. Coach
employees regularly and review cross-selling activities. Review
organizational and branch goals with staff. Collaborate with
management to develop and implement strategies for growth and
efficiency.
- Ensure compliance with rules and regulatory requirements which
include Branch Secrecy Act (BSA) and Anti-Money Laundering (AML).
Ensure compliance with credit union policies and procedures for
branch safety and security. Analyze, monitor and provide staff
education on policies and procedures on an ongoing basis.
- Assume responsibility for maintaining a high level of proficiency
over branch operations and proper cash controls. Ensure all branch
transactions are balanced at the close of each day.
- Oversee individual accountability for the handling of cash and
assist in resolving balancing or discrepancies as needed. Oversee
TCRs and servicing of Automatic Teller Machines and Interactive
Teller Machines both in-house and those located at off-site
locations.
- Responsible for reliable and predictable attendance
- All other duties as assigned
Qualifications:
Education:
- High School diploma or GED required, Associate degree in business or
related field or two years for each year not completed required.
Bachelors degree in business or related field is preferred
Experience:
- Minimum five years retail management/leadership required. Experience
in a sales capacity and general understanding of financial
statements and concepts requi ed. Experience managing within a
financial institution preferred
Skills:
- Strong interpersonal, leadership, and supervisory skills.
- Excellent writing and verbal communication skills and ability to
prepare organized and well written documents. Excellent phone
etiquette and the ability to communicate clearly and effectively in
person and over the phone and through electronic channels.
- Computer literate, proficient use of calculator, keyboard, and
experience with Microsoft Office Suite required. Experience with
financial institution software systems preferred
Physical Requirements:
This position requires sitting for long periods of time and working
primarily at a workstation or desk in an open office environment.
Includes extensive use of a computer performing standard keyboard funct
