Job Information

Bayonet Plumbing Customer Service Representative- Inbound Calls in New Port Richey, Florida

Bayonet Plumbing, Heating, and Air Conditioning is in need of Full Time Customer Service Representatives

Various Shifts Available – Days, Nights, Weekends!

Responsibilities

  • Interact with customers via telephone to provide information

  • Use computer system to track, gather information, and/or troubleshoot customer issues

  • Process transactions and reply to inquiries about services

  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

  • Schedule appointments and field customer questions

  • Address problems and requests by transmitting information or providing solutions

  • Ensure that appropriate actions are taken to resolve customers problems and concerns

  • Enter data in computer system and maintain logs/records of calls, activities and other information

  • Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken

  • Show care and compassion for customers

  • Maintain the highest level of customer service

  • Effective communication with all other dispatchers and persons in the office

  • Ability to work as a team

  • Ability to work in a very fast paced, high pressure environment

    Required Skills

  • Call Center Experience 1-2 years minimum 

  • Excellent communication skills, including active listening

  •  Service-oriented and able to resolve customer grievances

  •  Proficient computer skills

  •  Proficient phone/communication skills

  •  Great attention to detail

  •  Ability to multitask

  •  Must be willing to work on varied evenings and weekends.

  •  HVAC or Plumbing office experience a plus

    Education and Experience:

  •  High school diploma or equivalent

  •  Customer Service Experience Required

    Benefits:

  • Medical Insurance

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