Job Information

Marriott Personal Host-RC Reserve in Niseko, Japan

Additional Information Fluency in Japanese required

Job Number 24078098

Job Category Rooms & Guest Services Operations

Location Higashiyama Niseko Village a Ritz-Carlton Reserve, 919-28 Aza Soga, Niseko cho, Niseko, Hokkaido, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

POSITION SUMMARY

A Personal Host is a dedicated service expert who personifies the Reserve service for each guest. Personal Hosts play the role of mission controller throughout a guest’s stay, hand crafting their experience. Through this single touchpoint, Reserve guests have access to all of the property’s services, amenities and offerings. Always available but never intrusive, the Personal Host coordinates logistics of each guest’s stay including spa services, dinner reservations, transportation and exploration of the property. The Personal Host is a master of timing and communication, ensuring that each guest’s needs are anticipated and met in a way that is fluid, seamless and seemingly effortless. The Personal Host effectively and immediately addresses any special guest requests or problems. In addition to ensuring guests’ every functional need is met, Personal Hosts add cultural value to the Reserve experience by sharing their love of place. Personal Hosts are storytellers who look for organic opportunities to share local knowledge, traditions and insider tips.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Supervisory Experience: No supervisory experience.

License or Certification: None

REQUIRED QUALIFICATIONS

Related Work Experience: At least 2 years related work experience required.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.