Job Information

Community Bank System Inc. Branch Manager in Penn Yan, New York


At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.


A Branch Manager is responsible for meeting the financial service needs of customers while supervising assigned branch staff and adhering to required staffing levels. It is the Branch Manager's responsibility to ensure the Branch is in compliance with operating policy and procedures. A Branch Manger 2 will normally manage a branch office having between $25MM and $49.9MM in combined loans and deposits (excluding commercial loans) and a staff of up to six (6) FTE employees. Up to a level of Branch Manager 4 Level will normally manage a branch office having 100MM or more in combined loans and deposits (excluding commercial loans) and a staff of up to twelve (12) FTE employees. Position could also be impacted by related experience and/or mortgage lending capacity. This position will have consumer lending authority. This position will manger both the Penn Yan Main St. and Lake St. locations.

  • Ensure assigned branch is properly staffed and staff is trained to meet customer sales and service needs as well as branch objectives
  • Lead in the selection of new personnel
  • Review employee performance throughout the probationary period and on a regularly scheduled basis thereafter
  • Manage and maximize performance levels of staff members through schedules, distribution of assignments and regular feedback
  • Work with management to establish growth, sales and profit objectives
  • Implement strategies to achieve goals assigned to the branch as established in the region's annual operating plan; assist in the development of the annual budget for the branch and adhere to budget parameters
  • Consult with sales staff to establish specific sales and customer service goals; and provide results reports to staff
  • Conduct regularly scheduled sales and customer service meetings (at least monthly)
  • Serve as an active member of the customer service team and be held accountable for branch sales and lending performance
  • Conduct "outside" sales and customer service calls on present and prospective customers within the branch office market area
  • Conduct regularly scheduled sales and customer service meetings (at least monthly) with focus on having informed staff
  • Establish and confirm all branch operations are performed in accordance with established bank policy and procedures, either directly or through appropriate supervision (i.e. cash balancing, dual control, etc.)
  • Coordinate proper security, facility, and risk measures to minimize loss, and to ensure presentation of the branch.
  • Monitor and review loans for appropriate risk rating to minimize risk rating changes by the bank's loan review processes
  • Demonstrate cooperative efforts in working with other departments and within own branch while encouraging similar behavior from staff
  • Actively participate in the community as a reflection of the bank's goal for strong community involvement
  • Handle advertising and contribution requests
  • Integrate activities through communication with District Manager, Branch Administration, other manager, etc.
  • Other related duties as assigned
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner



  • Associate's Degree in Finance or Business or equivalent training preferred
  • Specialized banking education, experience and training
  • Valid driver license


  • Proficient reading, writing, grammar and mathematics skills
  • Excellent interpersonal relation and communication skills
  • Evidence of positive and effective leadership qualities
  • Thorough knowledge of the features and benefits of bank products and services
  • Consumer lending knowledge and authority
  • Working knowledge of bank operating policies and procedures
  • Must be able to consistently demonstrate the Company's core values: a strong work ethic, integrity, respect for others, responsibility, transparency and humility


  • Minimum six (6-7) years of related experience with two (2) years in a related lending position is normally required
  • At least one (1-3) year of supervisory experience required
  • All applicants must be 18 years of age or older


This position requires National Mortgage Licensing System ("NMLS") registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Exceptions to this requirement will be made on a case by case basis and may require reassessment of level.

Other Job Information

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Community Bank System, Inc. will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department:

MinimumUSD $58,500.00/Yr.
MaximumUSD $88,000.00/Yr.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly