Job Information

University of Pittsburgh Residency Patient Experience Specialist in Pittsburgh, Pennsylvania

Residency Patient Experience Specialist Job Summary

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

Essential Functions

This position will assist in coordinating the administrative aspects of providing dental care to patients in the Residency and Specialty clinics of the Dental School, will be assigned among the various clinics (Endodontics, Implant, Oral Surgery, Orthodontic, Pediatric, Periodontic, Prosthodontic and Special Needs), and will provide support during staff call-offs, vacations, and/or when additional support is required.

Physical Effort

This position is primarily sedentary but does require the ability move around the School and from Clinic area to Clinic area.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular Job Classification: Staff.Patient Office Assistant Job Family: Health Professionals Job Sub Family: Clinic Operations Campus: Pittsburgh Minimum Education Level Required: High School Diploma/GED Minimum Years of Experience Required: 1 Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement. Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. Work Arrangement: Monday-Friday, 8:00 a.m.-4:30 p.m. Hiring Range: TBD Based Upon Qualifications Relocation_Offered: No Visa Sponsorship Provided: No Background Check: For position finalists, employment with the University will require successful completion of a background check Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance. Required Documents: Resume Optional Documents: Not Applicable PI242029528