Job Information

Berkshire Health Systems Guest Services Representative in Pittsfield, Massachusetts

This is a temporary position up to 12 weeks.

  • Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.

  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

  • Experience:

  • One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .

  • Excellent communication skills.

  • Education and Training:

  • High school or equivalent preferred.

  • License, Certification & Registration:

  • None required.

  • Other Requirements:

  • Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.

  • Proven ability and experience dealing with agitated/dissatisfied persons.

  • Manual dexterity necessary for computer purposes.

  • Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.

  • Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.

  • Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.

  • Spanish language proficiency preferred.

  • Basic computer skills.

  • Excellent communication skills.

  • Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.