Want to be a part of our team?
Working at NTT
Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.
Key Roles and Responsibilities:
Log and attend to tickets using clients ticketing tool
Handle service requests
Monitor network via monitoring tool
Troubleshoot network issues
Prep and install Cisco Switches and Access points
Liaise and coordinate with 3rd party contractors / vendors
Be willing to work on a shift basis and overtime on certain weekends
Based at client site within Uitenhage area
Provide second level support to all incidents, requests and identify the root cause of incidents and problems
Communicate with other teams and clients for extending support. Must be proficient in change management process with an ability to plan and execute changes with clear identification of risks and mitigation plans to be captured into the change record
Diligently follows the shift hand over process highlighting any key tickets to be focused along with a handover of upcoming critical tasks to be carried out in the next shift
Timely escalation of all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management.
Proactively identifies, contributes and work with automation teams for effort optimization and automating routine tasks
Coaches Service Desk and L1 teams for technical and behavioural skills
Provide second level support to all incidents, requests and identify the root cause of incidents and problems
Knowledge, Skills, and Attributes:
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications:
Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
CCNP certification (essential)
ITIL certification (essential)
3- 5 years' work experience in a similar role
Driver's license (essential)
#dimensiondatacareers
What will make you a good fit for the role?
Standard career level descriptor for job level:
• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category