Job Information

Robert Half Quality Assurance Specialist in Santa Rosa, California


• Researches laws, regulations, policies, procedures, and/or technical reference materials related to continuous performance and quality improvement activities.

• Ensures needed data is collected on a timely basis.

• Reviews and updates policies and procedures to ensure meet regulatory requirements, including, but not limited to The Joint Commission, CDPH, CMS. Comparing policies and procedures against regulatory requirements.

• Analyzes, tracks, trends, and interprets data to identify issues or potential areas of risk.

• Develops and written narrative and statistical reports.

• Develop and provide effective training to staff to improve operational and program efficiencies.

• Keeps supervisor informed of all regular communications and reports.

• Performs related duties as assigned.

• Upholds the Organization’s ethics and customer service standards.

• Serves as the Patient Ombudsmen in facilitating the facility’s handling and response to patient complaints/grievances and satisfaction surveys.



Education and Licensing:

• Bachelor's Degree or higher from an accredited college university. Preferred major in Business Administration, Health Administration, Public Administration, or a closely related field.

Knowledge and Experience:

• Behavioral Health and/or Hospital background preferred

• General knowledge of areas of psychiatric and chemical dependency treatment preferred.

• Current CPR or ability to obtain within 30 days of hire.

Skills and Abilities:

• Maintains confidentiality of patients at all times

• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.

• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)

• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.

• Strong written and verbal communication skills.

• Ability to work independently and as part of a team.

• Good judgment, problem solving and decision-making skills.

• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.

• Ability to work in a fast-paced, expanding organization.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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