Job Information

Expeditors Customer Service Representative in SeaTac, Washington

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

  • Ensure smooth and timely freight process flow

  • Ensure accurate and timely data entry into our operating system

  • Ensure exceptions are monitored and actioned timely

  • Ensure accurate and timely client and vendor billing

  • Track and trace Drayage Management and/or Air Import files as required

  • Ensure timely clearance and delivery of freight to customer for Import shipments

  • Ensure documents are sent to customer or broker for customs purposes in a timely manner

  • Interact with our customers in arranging their international shipments, meeting customer service standards

  • Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements

  • Meet KPI standards, as per the company’s procedures

  • Understand department process flow, constantly looking for areas of improved efficiency

  • Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)

  • Overseas communications, timely responses to emails and requests (internal and external)

  • Ensure all customers' standard operating procedures are followed and updated

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

  • Understanding of air and ocean documentation process a plus

  • Understanding of Final mile drayage process a plus

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

  • Pro-active, strong organizational skills

  • Proficient with Microsoft Office (Excel, Word, PowerPoint)

Expected salary: $24-$27/hour

Eligible for bonus

Expeditors offers excellent benefits:

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)

  • Holidays (10)

  • Flexible Days (2)

  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)

  • 401(k) Retirement Savings Plan with employer match

  • Employee Stock Purchase Plan (ESPP)

  • Medical, Prescription Drug, Dental & Vision Coverage

  • Health Savings Account (HSA)

  • Life and Disability Insurance

  • Paid Parental Leave (additional eligibility criteria)

  • Dependent Care Flexible Spending Account (DC FSA)

  • Commuter Benefit

  • Employee Assistance Program (EAP)

  • Training and Personnel Development Program

  • Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.