Job Information

Kaiser Permanente Emergency Department Clerk in South San Francisco, California

Position Summary:

Performs basic clerical duties using word processing, spreadsheet and database software; uses specialty department software and performs department specific tasks; interacts effectively with members; solves problems regarding files.

Essential Duties and Responsibilities:

• Independently provide clerical and/or accounting support.

• Analyze data and information to ensure accuracy and completeness. Identify errors in data, make corrections and solve problems.

• Enter data in databases, ensuring it is accurate and in the correct format. Run established reports.

• Work with Excel spreadsheets or reports, performing basic spreadsheet functions.

• Format Word documents following standard business protocols.

• Format PowerPoint slides so that the message presented is enhanced and communicated clearly.

• Work with department specific computer systems and perform department specific tasks.

• Maintain department supplies as needed (count, sort, restock, order).

• Provide assistance with event planning.

• Organize and prioritize duties to meet work demands.

• Greet members and answer general questions.

• Perform responsible cash handling when applicable.

• Other duties as assigned.

Grade 04

Basic Qualifications:

• High School Diploma/GED and six months experience in related field.

• Typing 35 wpm

• Knowledge of basic English

• Accuracy with grammar & spelling

• Knowledge of basic math

• Basic Microsoft Office skills; must pass basic PC skills test.

• Working knowledge of health plan coverage types

• Ability to read and follow instructions, and write short correspondence.

• Demonstrate professional conduct, dealing courteously, tactfully, and patiently with members, physicians, co-workers, and visitors.

• Professional phone etiquette.

• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment

• Ability to identify, analyze and solve problems regarding files

• Ability to apply knowledge of department policies and procedures, and utilize a general understanding of other departments’ functions.

• Must pass medical terminology test when applicable.

• Must be willing to work in a Labor/Management Partnership environment.


TITLE: Emergency Department Clerk

LOCATION: South San Francisco, California

REQNUMBER: 1180335

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.