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Pharmacy Operations Supervisor
An Omnicell Pharmacy Operations Supervisor is primarily responsible for operational oversight for all CPDS and IVCS services for identified customers. The Pharmacy Operations Supervisor will be responsible for the management of the employees involved with the different operations as well as being the product expert and have direct involvement with the implementation of the customer purchased Omnicell solutions. The Pharmacy Operations Supervisor will also be responsible for coaching and mentoring to onsite technicians by providing direct performance feedback and conducting performance reviews. The Pharmacy Operations Supervisor works collaboratively with Pharmacy Operations Managers, peers, and key departments to provide a high level of client support through effective enactment of services, management of operations, personnel development, issue resolution, ROI, and adherence to sound business practices.
Responsibilities
Assists in training pharmacy operations technicians to successfully meet customer financial goals and objectives.
Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques.
Provide clear and consistent direction, timely feedback, and active professional counseling to ensure that employees are positioned to meet future career opportunities.
Works closely with Pharmacy Operations Manager and technical teams to execute all activities associated with services at the customer’s site.
Acts as a subject matter expert and product consultant or Omnicell solutions.
Provide necessary coverage for onsite technicians as needed.
Educate customer regarding overall workflow for daily operations including production schedules, staffing and documentation.
Educate customer concerning production planning best practices including production schedules, batch sizes, inventory management and release testing.
Provides best practice advice and input for customer process discussions.
Comply with reasonable procedures, policies and guidelines established by the customer facility
Provide the departmental leadership and direction necessary to gain and maintain resource depth and maturity to meet the support demands quickly and skillfully of the future.
Continuously evaluate processes to ensure customers are meeting standards set forth by governing entities.
Maintain high levels of client satisfaction by aligning the services organization to provide pro-active customer-focused support emphasizing quality, responsiveness, and technical expertise.
Manage departmental personnel and related expenses to the anticipated revenue goals and/or organizational objectives.
Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques.
Continually improve the strength of the Operational team through effective resource hiring, professional development, and mentoring opportunities.
Set an example of professionalism and commitment to sound business judgment in maintaining a high level of client and employee satisfaction.
Required Knowledge and Skills
Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels
Excellent Organizational skills
Proficient with Microsoft Products (Outlook, Excel, Word, etc.)
Positive, professional demeanor and presentation in all internal and client interactions.
Strong interpersonal, communications and problem-solving skills.
Must be able to travel as required to customer sites and provide shift coverage as needed
Demonstrated ability in the areas of project management
Proficient in the use of PPE, hand hygiene, and working in a sterile environment
Basic Qualifications
At least 2 years of directly or indirectly managing people in healthcare implementations
At least 2 years of experience with Pharmacy Automation
At least 2 years of experience with IV compounding
Associates or Professional Healthcare Certification with 5 years of Healthcare Experience
Preferred Knowledge and Skills
Bachelor’s degree
At least 2 years of project management experience
Work Conditions
Hybrid Based position
Irregular work hours may be required to meet the needs of the customer
May be required to stand or sit for long periods of time
Must be able to lift up to 35lb
8 to 10-hour shifts, both day and evenings possible
Up to 50% travel
Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”
Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.
Our guiding principles inform everything we do:
As Passionate Transformers , we find a better way to innovate relentlessly.
Being Mission Driven, we consistently deliver on our promises.
Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation.
Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
Intellectually Curious, eager to think deeper to learn and improve.
In Doing the Right Thing , we lead by example in ALL we do.
We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster diversity and inclusion, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.
About The Team
Omnicell is dedicated to fostering a diverse and inclusive workplace. We welcome applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com .
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations.
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.
Job Identification: 3928
Job Category: Customer Experience
Posting Date: 03/13/2025, 1:07 PM
Job Schedule: Full time
Locations: St Louis, MO, United States
Nashville, TN, United States
Job Level: Supervisor / Manager
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.