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IT Relationship Manager (m/f/d)
At a glance
Position:IT Relationship Manager (m/f/d)
Primary locationStade (DEU), Germany
Schedule:Full time
Date Posted:05/26/2023
Job Number:R2042678
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role - What you would do in this role
As part of Employee Experience Services, the IT Relationship Manager (ITRM) is responsible for providing Information Systems (I/S) services and solutions across a number of Dow locations within Germany. This position is located at the DowStade, Germanysite and is part of the EMEAI wide I/S team with various growth opportunities.
Working with service delivery teams, the IT Relationship Manager stimulates, surfaces, and shapes customer demand for corporate IT services.
In this role, you will combine technical, functional, business, and soft skills to serve as an IT account manager. This requires a significant emphasis on relationship management with site leadership teams, the local user community, and collaboration with global I/S service teams & outsourcing partners. This is to deliver I/S services and projects that maximize value, in a timely and cost-effective way. In addition, the ITRM will coordinate between sites and providers to ensure funding is available for site infrastructure deployment for IT service delivery.
Responsibilities –Duties, projects, tasks, and activities you would be responsible for in this role.
Coordinate connections between clients and service providers to mobilize (global) projects at site level and drive continuous improvement
Gather and understand client requirements for IT infrastructure, products, and services.
Coordinate with various IT teams to ensure client satisfaction.
Build and maintain relationships with site leadership teams to enhance IT credibility.
Promote and educate clients on IT products and services.
Assist clients in adopting IT services through training and communication.
Establish and maintain contact networks to facilitate site interaction and service delivery.
Work with I/S Service Management teams and outsource providers to unlock business value.
Achieve service excellence by aligning expectations and resolving gaps.
Monitor supplier performance reports and address systemic performance issues.
Proactively identify and resolve issues with global teams to minimize customer impact
Qualifications –Required education, experience, knowledge, skills, and abilities that are needed for this role (must haves).
A minimum of a Bachelor's degree is required.
A minimum of 5 years of IT experience is required.
This position requires occasional domestic travel (5%), mainly between sites the role supports.
Fluency in German and English is required.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
Become a Dow shareholder through various employee stock programs.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Global Paid Time Off (PTO) policies:
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) combines global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance leadership to achieve profitable growth and help deliver a sustainable future. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications. Dow operates manufacturing sites in 31 countries and employs approximately 37,800 people. Dow delivered sales of approximately $57 billion in 2022. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visitwww.dow.comor follow@DowNewsroom (https://twitter.com/DowNewsroom) on Twitter.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available onwww.dow.com.