Job Information

SUNY Upstate Medical University Hospital Patient Services Clerk 2 in Syracuse, New York

Job Summary:

Will be responsible for accurately scheduling and coordinating appointments across multiple specialties. Duties include: document/complete patient and referring provider demographics; understand medical terminology to accurately take orders with correct spelling for outpatient appointments and testing; handle urgent appointment requests, coordinate provider’s availability across multiple locations, insurance authorizations and patient preparation instructions; communicate to patient or referring provider appointment information, request additional information/documentation, answer questions and advise of next steps; initiate insurance eligibility and address verification; inform patient of anticipated costs and what to expect upon arrival (where to park, what to bring, etc); mail patient and referring physician correspondence re: upcoming appointment; follow up on work list items necessary for upcoming appointments; follow up with referring physician for issues of medical necessity prior to patient’s appointment/procedure; contact patient when needed prior to appointment for missing demographic information, concerns with insurance eligibility or coverage and collect co-pay. Must speak clearly with proper enunciation and grammar. Need effective keyboarding skills and ability to accurately type while talking to patients and providers. Strong medical terminology skills. Will need to become proficient managing multiple scheduling, registration and call center applications. Excellent customer service skills are necessary.

Minimum Qualifications:

For consideration for this title, you must meet one of the following minimum qualifications:

NYS Department of Civil Service Eligible list or eligible for transfer



You must be a qualified employee of the State University of New York and have had one year of permanent competitive or 55-b/55-c service as a Hospital Patient Services Clerk 1 or as a Nursing Station Clerk 1


Open Competitive (Non-competitive, NY HELPS) Qualifications:

Two years of full-time clerical experience in a health care setting; or two years of full-time secretarial experience in a health care setting; or two years of full-time patient care experience in a health care setting.

Preferred Qualifications: Work Days:

Schedule based on 40 hour work week. Monday-Friday Days

Message to Applicants:

The NYS Department of Civil Service has expanded the NY HELPS Program. During this program, the NYS Civil Service Exam requirements are suspended for the Hospital Patient Services Clerk 2 title.

NY HELPS appointments may be temporary pending commissioner approval or permanent non-competitive based on candidate eligibility.

Position status: Varies

Salary: $41,399

Recruitment Office:

Human Resources

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at