Job Information

Entrust Field Service Technician in Tokyo, Japan

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to keeping the world moving safely by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

The Field Service Technician will provide electro-mechanical technician support to our customers. This includes both software and hardware support. The Field Service Technician will provide installation, training as well as preventative and emergency maintenance to ensure equipment at customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities:

Electromechanical Emergency and Preventative Maintenance 60%

  • Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

  • Diagnose and understand equipment problems

  • Work with a high degree of autonomy with the ability to test, diagnose and resolve issues

  • Utilize Oracle to maintain proper inventory levels and complete service call reporting tasks

Customer Interaction 40%

  • Be consistently reliable and timely in all aspects of the position, and display a positive attitude.

  • Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.

  • Work to continually improve customer relations even in high stress situations

Self-management

  • Manage day-to-day decisions at the site/area regarding accomplishments of tasks, problem resolutions and quality issues

  • Provide necessary work direction and manage projects effectively, through planning, organization and project management

  • Communicate effectively with external and internal customers and provide required information in a timely and accurate manner, using the current method for information exchange

Learning and Development Participate in company sponsored personal development and quality initiatives

  • Complete all company training and development courses required by Entrust Datacard

Basic Qualifications

  • Basic English communication skill

  • Associates degree in Electronics or equivalent

  • Minimum of 5 + years of electromechanical technician experience

  • Proficient problem solving and troubleshooting skills

  • Proficient with PC’s, current operating systems and relevant software applications

  • Willingness and ability to work flexible hours, assignments and travel (up to 80%) when required

  • Ability to occasionally lift up to 32 kg

  • Overtime is required as needed

  • Must have a valid driver’s license including insurability

Preferred Qualifications:

  • Additional electromechanical technician or field service experience

  • Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products

  • Skilled with tools and electronic test equipment

  • A+ Certification and/or N+ Certification

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For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

James Beck

James.Beck@entrust.com