Job Information

TEKsystems Bilingual Customer Client Care Representative in Toronto, Ontario

Our client, is looking to hire for remote bilingual client care representatives to join their team!

This role serves as the first point of contact for Members that have access to Employee Assistance Programs (EAP) through their employer. An employee assistance program is an employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being.

Duties:

  • Inbound calls supporting the Employee Assistance Programs (EAP) on the clinical side.

  • Will be taking calls from members of the program looking for guidance on the different options they have (therapists, psychologists, etc.).

  • Booking appointments for members calling in

  • Taking crisis calls - members calling in maybe going through a mental health crisis, Agents need to be calm, collected, and able to take those types of calls

  • Empathy is very important in this role as members calling in may be distressed, going through a tough time, or emotional.

  • Agents must be fluent in French and English and must have great communication skills.

  • Agents will be working with multiple screens and must be tech-savvy enough to multi task.

  • Agents will be taking around 30-50 calls per day

  • Previous experience in dealing with distressed or vulnerable clients in an Employee Assistance capacity.

  • Previous experience in working in a service centre / call centre environment.

Qualifications

1) Bilingual (French and English)

2) 1-2 Years of recent Customer Service experience (fast-paced call center, Crisis calls, Emergency calls, 911 Dispatch, Mental Health services, Road-side assistance)

3) Experience with MS Office, Internet browsers, etc.

4) Availability required Monday - Sunday (including Stat Holidays) 6:30 AM - 12 AM (8-hour shift)

Shift Premium:

  • Base Pay: $21/hr

  • 8 PM-11 PM: $23/hr

  • Weekend: $23/hr

  • Overnight: $24.30/hr (On a volunteer basis only)

Work Environment

 Work From Home

Must have access to an Internet Modem to connect via ethernet

Availability required Monday - Sunday (including Stat Holidays) 6:30 AM - 12 AM EST (8-hour shift)

Will know their schedule for the 4 months in advance but will not be able to choose which shift

Training is for 3 weeks and will be Monday-Friday 9 AM-5 PM EST

Duration: Full-time (On-going contract)

Pay and Benefits

The pay range for this position is $21.00 - $21.00

Workplace Type

This is a fully remote position.

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.