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This individual will also contribute to the smooth handling of business operations and effective delivery of innovative solutions as well as support the optimization of processes to help drive operational excellence and business growth. Success in this role will depend on effective collaboration with our stakeholders.
Position Responsibilities:
Project Work (60%)
Participate in Agile-based projects and initiatives to deliver the best solutions, improve customer experience and effectively manage risks
Develop and implement business transformation roadmaps, change management plans, and training programs to ensure the successful adoption and utilization of technology solutions across the organization
Provide strategic guidance to project teams, leveraging expertise in business process optimization, data-driven decision-making, and technology enablement
Lead special initiatives as assigned by senior management, demonstrating flexibility, adaptability, and a willingness to take on new challenges to support the company's strategic objectives
Contribute to and support the business through the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.)
Tracks and reports work completed and escalates significant barriers and roadblocks
Collaborate and manage end-to-end testing activities for projects that impact the Sales Centre
Support with the implementation of technology and telephony enhancements
Business Operations (40%)
Analyze existing processes and develop business workflows intending to drive operational efficiencies and process improvements
Collaborate with cross-functional teams to understand objectives, pain points, and requirements, and translate them into actionable strategies and solutions that drive business value
Coordinate the management and ongoing maintenance of business continuity plans including testing of ongoing releases and disaster recovery
Act as a trusted advisor to senior business leaders and stakeholders, advocating for best practices, innovative solutions, and continuous improvement in business processes and technology utilization
Develop assessment and translation of business requirements into test cases
Contribute to the development and ongoing administration of CRM, sales and reporting tools
Required Qualifications:
Preferred Qualifications:
Innovative thought leadership: doubt convention with the ability to drive organizational change
Strong business acumen and ability to shift comfortably from strategy to execution to drive results
Exceptional interpersonal skills with a focus on being a leader and team player
Strong organizational agility, being able to manage up and elevate the important role of Protection Solutions in the organization through vision
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-HYBRID
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .
Primary Location
Toronto, Ontario
Working Arrangement
Hybrid
Salary range is expected to be between
$60,000.00 CAD - $100,000.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.