Job Information

Dorman Cust. Serv. Rep II in United States

Cust. Serv. Rep II

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Date: Mar 13, 2025

Location: Edmonton, AB, CA, T5S 0C4

Company: Dorman Products

Job Summary

Are you looking to join a stable and growing company that truly values its employees? Dayton Parts is excited to expand our team and is seeking a dedicated Customer Service Representative II to provide exceptional service to our diverse customer base. If you are passionate about delivering high-quality support in both English and Canadian French, and are looking to contribute to a dynamic, growth-oriented team, this is the opportunity for you!

Primary Duties

  • Customer Communication: Confers with customers via phone, email, and other communication channels to provide accurate information about products and services, and handle order processing efficiently in both English and Canadian French.

  • Order Management: Assist in managing order reports, including entering, modifying, or canceling orders, ensuring all details are accurately recorded.

  • Customer Support: Handle customer inquiries, complaints, or comments with professionalism, ensuring swift resolution and escalating to management when necessary.

  • Billing and Estimates: Accurately determine product charges and provide cost estimates in both languages as required by customers.

  • Collaboration: Work closely with the sales team and other departments to guarantee seamless and positive customer experiences.

  • Documentation: Keep detailed records of customer interactions, transactions, and resolutions, ensuring all data is entered correctly in customer service software systems.

Qualifications

  • Attention to Detail: Exceptional ability to focus on accuracy and precision in all aspects of work.

  • Interpersonal Skills: Strong communication skills with a proven ability to build and maintain positive relationships with customers and team members.

  • Organizational Skills: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines.

  • Problem-Solving: Strong analytical and problem-solving skills to address customer needs efficiently and professionally.

  • Self-Motivated: Ability to work independently with minimal supervision while maintaining high performance and motivation.

Education / Experience

  • Experience: Minimum of 2+ years of customer service experience is preferred, particularly in an inside sales or customer support environment.

  • Software Experience: Proficiency with customer service software systems, data entry, and CRM tools.

  • Location: Candidate must be based in Edmonton

  • Sponsorship not available for this role.