Job Information

GC Services Remote Back Office Support Agent in United States

Overview

InteLogix is seeking a Remote Back Office Support Agent to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and maintain good working relationship with assigned supervisors and coworkers. This position requires a strong understanding of financial data and moderate Excel skills.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?

  • Are you driven to deliver effective results while providing excellent customer service?

  • Do you have extraordinary communication skills?

    What’s in it for YOU?

  • Paid Training

  • Medical, Dental, and Vision Insurance

  • Paid Time Off

  • Employee Discounts

  • Full-time, non-seasonal

  • Career Advancement

  • Early access to earned wages via PayActiv

  • Access up to 50% of earned wages (capped at $500 per pay period)

  • Salary Range: Up to $12.30/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities

Responsibilities:

  • Data entry, complete clerical functions, and invoice validation

  • Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.

  • Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.

  • Track and manage updates using Google Sheets and Docs.

  • Process work queues for Restores, Suspends, and Disconnects.

  • Handle Google Files for Write-offs and Write-off Recoveries.

  • Update and maintain process documents.

  • Complete additional tasks as assigned by the Unit Manager or Client.

  • Consistently meet department standards for productivity, quality, phone utilization, and attendance.

  • Attention to detail and accuracy.

  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.

  • H ave computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.

  • Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.

Qualifications

What We Look for in a Candidate:

  • Must be 18 years of age or older

  • High School Diploma or equivalen

  • Proficiency in computer operations and navigating multiple systems simultaneously.

  • Strong professional skills with a positive and adaptable attitude.

  • Ability to quickly adjust to procedural changes.

  • Capable of working independently with minimal supervision.

  • Efficiently manage a high volume of emails daily.

  • Detail-oriented with the ability to identify changes in documentation from customers.

    Experience:At least 1 year of experience in relevant role

    Skills:

  • Moderate experience with Microsoft Excel, including the ability to:

  • Add and remove information in cells

  • Highlight and format cells

  • Add and delete rows

  • Navigate between cells and tabs within the same file

  • Perform basic cell formatting

  • Proficient in Microsoft Word for document creation and editing.

    All job offers are contingent upon completion of a background check.

Position Category Administrative/Clerical

Job Location Remote Position

Minimum Pay Rate USD $12.30/Hr.