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Job Summary:
Under indirect supervision, coordinates patient transportation to Honolulu medical providers; obtains airlines tickets from carriers; issues taxi voucher; processes invoices on timely basis; enters travel information into neighbor island database; creates and forwards monthly airline recharge reports to accounts payable in timely fashion; receives patient complaints and resolves first level problems.
Essential Responsibilities:
Collaborates with physicians, RN and/or authorized medical personnel re: services needed for patient not available through clinic (e.g. hospitalization); informs and assists patients and members of families regarding travel for members receiving services on Oahu from Kaiser Medical Center facility and other facilities and community organizations; arranges and coordinates patient transfer to Moanalua Medical Center, handling air transportation, taxi pick-up, etc. as appropriate; processes reimbursements to deceased members families for eligible mortuary costs.
Receives, evaluates, and investigates complaints/remarks from health plan members pertaining to care, charges, membership information, appointments, employee or physician treatment or attitude, system short-comings or improvements, etc.; responds and takes action on matters or refers more difficult concerns to appropriate individual and/or supervisor/department head in order to assure satisfaction or understanding of organizations objectives, reason and behaviors.
Interprets and implements regional travel policy for patients; manages and revises travel related forms and brochures as needed.
Provides airline tickets to HPMG physicians and staff as required and recharges tickets to appropriate cost centers on monthly basis.
Produces month end travel report for proper expense distribution and forwards to general accounting.
Demonstrates knowledge, skills, and abilities necessary to provide care and/or service appropriate to age groups.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Performs other duties and accepts responsibility as assigned.
Non-Essential Functions
Processes job posting at Wailuku Clinic.
Basic Qualifications:
Experience
One (1) year customer service experience in medical setting.
Education
High school diploma; or equivalent combination of education (lesser) & experience may be considered in lieu of requirements.
License, Certification, Registration
N/A
Additional Requirements:
Demonstrated mathematical ability to create monthly accounting reports and provide travel cost estimations.
Type 35 wpm.
Demonstrated knowledge of and skill in customer service, influence, interpersonal relations, oral communication, problem solving, teamwork, written communication, initiative, and detail-orientation.
Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.
Talking to co-workers, customers, outside vendors, and on the telephone.
Reading, writing, speaking and understanding English.
Training/giving and receiving instructions.
Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration, and alertness.
Preferred Qualifications:
Two (2) to three (3) years customer service experience.
Knowledge of medical terminology.
Knowledge of Kaiser organization.
COMPANY: KAISER
TITLE: Member Travel/Services Clerk
LOCATION: Wailuku, Hawaii
REQNUMBER: 1352568
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.