Job Information

SAIC Program Analyst Associate - NTSB in Washington, District Of Columbia



If a Commuter Train derails, would you know who to call? If a plane crashes in a remote area of the United States, could you help get investigators and Government personnel to the crash site? Would you be able to handle calls from loved ones, wanting to know if their family member survived an accident? If so, we have a key position supporting the NTSB suited for your skills.



Multitasking—be able to review multiple TV, DVR and Internet feeds simultaneously looking for any potential NTSB categorized accident(s).

Multitasking under stressful situations—coordinate travel, coordinate conference calls, provide technical support for first responders all in a frequently changing environment.

Strong Organizational and Customer Service Skills (especially important when dealing with NTSB Management, NTSB Safety Board Members and potential accident victims/survivors and their families).

Demonstrated experience and prior exposure to Crisis Response Management and operational support to incidents and events. Experience in a call center, customer service environment, requiring judgment and ability to elevate responses to the appropriate severity level.

Knowledge and experience in working with computers, databases, e-mail systems, fax machines, DVDs, Internet, and telecommunications (answering calls, transferring calls, setting up conference calls, etc.) and responding to HEAT tickets.

Strong proficiency using the MS Office suite Ability to work off-hours/shift type work (THIS IS NOT AN 8-5 JOB).

Educational Requirements:

Associates Degree or comparable experience

Experience using HEAT Ticketing System

VEOCI Incident Manager or Administrator

EMS experience

911 Operator experience

First responder experience

US Citizenship required with the ability to obtain and maintain a Secret clearance

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2404933

SAIC is a premier technology integrator, solving our nation’s most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability